There are cases where customers faced problems with billing. They might receive incorrect bills, like being charged for items they returned. I heard of a person who returned a dress to Macy's, but still saw the charge on their credit card bill. They had to go through a lot of hassle to get it resolved, calling customer service multiple times and providing proof of return.
There was a situation where an employee at Lowe's was injured on the job due to a lack of proper safety training. They were using some heavy machinery and because they didn't know the correct way to operate it, they got hurt. And instead of getting immediate support from the management, they had to wait for a long time to get medical attention. This not only affected the employee physically but also made them feel unvalued by the company.
A common horror story among McDonald's employees is understaffing. When there are not enough workers, one person has to do the job of two or three. So, an employee could be running between the cash register, the drive - through, and the kitchen all at once. There are also stories of employees getting injured because of the fast - paced and sometimes dangerous work environment, like slipping on a wet floor in the kitchen while carrying hot food or drinks.
I've heard of a situation where an employee at McDonald's was overworked. They were scheduled for back - to - back shifts without proper breaks. They were so tired that they almost made mistakes in taking orders and preparing food. It was a nightmare for them as they were constantly under pressure to keep up with the fast - paced environment.
One horror story is about an employee who was constantly overworked. The boss kept piling on tasks without any regard for work - life balance. He had to work 12 - hour days regularly and was expected to be available on weekends too. Eventually, he burned out completely and had to take a long break to recover his health.
The worst might be when people get their accounts hacked. Imagine someone getting unauthorized charges on their Macy's credit card. They not only have to deal with the financial loss but also the headache of proving it wasn't them. It can take a long time to resolve and get the charges removed from their account.
The work environment can also be a source of horror stories. There could be problems with equipment breaking down constantly. For instance, a broken fryer during a busy time means the employee has to deal with frustrated customers while waiting for the fryer to be fixed, which can be really tough.
Some employees have had to deal with unruly guests. There are cases where guests verbally abuse employees for minor issues like a ride being closed temporarily. An employee at a Disney store once shared that a customer got really angry because the item they wanted was out of stock and started shouting and using inappropriate language. The employee was left feeling very distressed but had to keep their composure as per company policy.
One horror story could be about the extremely long working hours. An employee might have been made to work 12 - 14 hours a day during peak seasons like Christmas without proper overtime pay. They were constantly exhausted but still had to meet high sales targets.
In a coffee shop, I was sitting at a corner table working on my laptop. A woman walked up to me and asked me to make her a special coffee. I was shocked and told her I was just a customer. She then said I looked like I worked there. I was so embarrassed. I think it might be because I was wearing a black shirt similar to the baristas' uniforms. But it was still a very uncomfortable situation that made me not want to go back to that coffee shop for a while.