One major type is having to deal with unruly or drunk guests. These guests can be a nightmare for employees. They might start fights, break things, or make inappropriate advances towards the employees. It's really difficult for the employees to handle such situations as they have to maintain the hotel's reputation while also ensuring their own safety.
A hotel employee once had to enter a room that had been reported as having a strange smell. When they entered, they found that a previous guest had left a lot of rotten food under the bed. It was a disgusting mess. The employee had to clean it all up while trying not to vomit. It was a real horror story for them, especially since they had to make sure the room was clean and ready for the next guest in a short time.
One horror story is about a hotel employee who had to deal with a very rude guest. The guest was constantly yelling and making unreasonable demands. For example, they demanded a specific type of pillow that the hotel didn't have, and when the employee tried to offer alternatives, the guest became even more irate. The employee was left feeling extremely stressed and harassed.
One horror story is about an employee who was constantly overworked. The boss kept piling on tasks without any regard for work - life balance. He had to work 12 - hour days regularly and was expected to be available on weekends too. Eventually, he burned out completely and had to take a long break to recover his health.
One common scary hotel story is about the haunted room. Guests often report strange noises at night, like footsteps in the hallway when no one is there. Or they might feel a cold draft in a particular corner of the room, and see the curtains move without any open windows. Some have even claimed to see shadowy figures by the bed at night.
Another horror story was the lack of proper security measures in the store. There were instances of shoplifting that put employees in danger. They were not trained well enough on how to handle such situations, and sometimes they were blamed for the losses even though it was not really their fault. Some employees also had to deal with people coming into the store just to use the facilities and make a mess without buying anything, and they had no real way to stop them.
Perhaps there were issues with workplace bullying. A new employee at Lush might have been targeted by some of the more senior employees. They could have been made fun of for not being fast enough at serving customers or for making small mistakes. This created a really hostile work environment for the new employee, and they may have even considered leaving the job because of it.
Some employees have had to deal with unruly guests. There are cases where guests verbally abuse employees for minor issues like a ride being closed temporarily. An employee at a Disney store once shared that a customer got really angry because the item they wanted was out of stock and started shouting and using inappropriate language. The employee was left feeling very distressed but had to keep their composure as per company policy.
One horror story could be about the extremely long working hours. An employee might have been made to work 12 - 14 hours a day during peak seasons like Christmas without proper overtime pay. They were constantly exhausted but still had to meet high sales targets.
In a coffee shop, I was sitting at a corner table working on my laptop. A woman walked up to me and asked me to make her a special coffee. I was shocked and told her I was just a customer. She then said I looked like I worked there. I was so embarrassed. I think it might be because I was wearing a black shirt similar to the baristas' uniforms. But it was still a very uncomfortable situation that made me not want to go back to that coffee shop for a while.