There have also been stories about unfair treatment in terms of promotions. Some highly qualified and hard - working employees have been overlooked for promotions in favor of those with less experience but more connections within the company. This can be really demotivating for the employees who put in a lot of effort and dedication into their jobs, hoping to move up in the company.
Some employees have had to deal with unruly guests. There are cases where guests verbally abuse employees for minor issues like a ride being closed temporarily. An employee at a Disney store once shared that a customer got really angry because the item they wanted was out of stock and started shouting and using inappropriate language. The employee was left feeling very distressed but had to keep their composure as per company policy.
One horror story is about an employee having to deal with extremely rude guests. They would be yelled at for things out of their control, like ride breakdowns. Some guests even threw things at them.
One horror story could be an employee having to deal with a large, unruly crowd during the Night of Joy. There might have been a situation where people were pushing and shoving to get to a particular show or attraction, and the employee was caught in the middle trying to maintain order. It was a chaotic and scary situation for the employee as they feared getting hurt.
There was an employee working at a Disney store. A little girl came in asking for a very rare and out - of - stock plushie. The employee, instead of just saying no, spent the whole day calling other stores and finally found one. When he presented it to the girl, her face lit up. It was funny because his determination to make the girl happy was so extreme but also heartwarming.
There was a Disney employee working at a food stand. A customer asked for a very complicated ice cream sundae with a long list of toppings. The employee tried his best to remember but ended up putting on some wrong toppings. When the customer looked a bit confused, the employee said, 'Well, this is our new experimental sundae!' and then quickly fixed it up while making the customer laugh. This kind of quick - thinking humor from the employee is really memorable in the Disney experience.
Another horror story was the lack of proper security measures in the store. There were instances of shoplifting that put employees in danger. They were not trained well enough on how to handle such situations, and sometimes they were blamed for the losses even though it was not really their fault. Some employees also had to deal with people coming into the store just to use the facilities and make a mess without buying anything, and they had no real way to stop them.
Perhaps there were issues with workplace bullying. A new employee at Lush might have been targeted by some of the more senior employees. They could have been made fun of for not being fast enough at serving customers or for making small mistakes. This created a really hostile work environment for the new employee, and they may have even considered leaving the job because of it.
One horror story could be about the extremely long working hours. An employee might have been made to work 12 - 14 hours a day during peak seasons like Christmas without proper overtime pay. They were constantly exhausted but still had to meet high sales targets.
In a coffee shop, I was sitting at a corner table working on my laptop. A woman walked up to me and asked me to make her a special coffee. I was shocked and told her I was just a customer. She then said I looked like I worked there. I was so embarrassed. I think it might be because I was wearing a black shirt similar to the baristas' uniforms. But it was still a very uncomfortable situation that made me not want to go back to that coffee shop for a while.
One horror story could be dealing with extremely rude guests. Some guests might yell at employees for no good reason, like if a ride breaks down briefly. An employee once told me that a guest got angry because a character they wanted to see was on a break. The guest started shouting and making a scene, which was really scary for the employee.
There have been reports of strict management styles. For example, some managers might be overly critical of employees' work. An employee could spend weeks on a project, only to have it completely torn apart by a manager without much constructive feedback on how to improve, leaving the employee feeling demoralized.