The ASUS ROG product service line was 400 - 616 - 6655, and there was also a dedicated service line 400 - 091 - 9520.
There are many models of ASUS ROG gaming phones, such as the ROG gaming phone 8, which was announced on January 9, 2024, released on January 16, and launched on January 18. It comes with the third generation Snapdragon 8 mobile platform.(3.3GB frequency, CPU performance increased by 30%, CPU performance increased by 25%). The system had a built-in Solar Core engine. Combined with X mode, it could allow mainstream games such as "Original Gods" and "Collapse: Star Dome Railroad" to run at full frame quality. The screen adopted an E6 165Hz refresh rate AMOLED display, and it supported 1 - 120Hz refresh rate self-adaptation. The ROG Gaming Phone 9, which was announced on October 22nd and released on November 19th, 2024, was equipped with the Snapdragon 8 Extreme Mobile Platform, equipped with a matrix liquid-cooled cooling architecture of 9.0, a 185HZ high-brush esports screen, a 32-million-pel front lens, and a 50-million-pel rear LYT700 main camera. The aniMe Vision light display matrix screen was increased to 648 Mini-LED, and many advanced AI functions were introduced to cover the dimensions of video, gaming, and daily use. In addition, the ROG Gaming Phone 9PE was discovered by overseas media (model number "ASUS_AL2401_N"). It was expected to be positioned lower than the ROG Phone 9 and would be equipped with the Snapdragon 8Gen 3 mobile platform. It was expected to be equipped with a size OLED screen, support high refresh rate and high sample rate, a rear multi-camera system (the main camera may be 50 million pixels and have a super wide-angle lens), a built-in high-capacity battery, and support for fast cable charging.
ASUS ROG's after-sales service network covers all major cities in the country, including Beijing, Tianjin, Guangzhou, Shen Zhen, Shanghai, Suzhou, Changsha, Nanjing, Ning Bo, Hangzhou, Shen Zhen, Yang Zhou, Nan Chang, Shen Yang, He Fei, Shen Zhen, Zhu Hai, Luo Yang, Ha Bin, Shijiazhuang, Ji Nan, Kun Shan, Nan Tong, Zhu Zhou, Zhong Shan, Zheng Zhou, Shan, Ning De, Bao Ji, Tai Yuan, Mi Yang, Kun Ming, Hai Kou, Ning Bo, Yin Chuan, Xi Ning, etc. You can check the repair address by calling the ASUS repair appointment number 400 - 611 - 6698. You can also enter the ASUS official website, scroll down to the bottom of the page, and click on the ASUS service center in the service and support section. If you live in a remote location, you can consider sending it to the nearest ROG service center for inspection and repair. Many brands have door-to-door pick-up services or cooperative courier stations to choose from, but you have to check the relevant policies and ensure the safety of the packaging. If you are in the city, you can call the customer service line to ask for the nearby repair address.
The Asus ROG player country service line was 400 - 616 - 6655. The service time was from Monday to Sunday, 24 hours a day.
ROG's after-sales phone number is 400 - 616 - 6655. You can also call 400 - 000 - 7555 (ROG game phone) for related after-sales inquiries.
You can go to the official website of Asus, scroll down to the bottom of the page, and click on Service and Support-Asus Service Center to inquire about ROG's after-sales service network. You can also call Asus maintenance appointment number 400 - 611 - 6698 (repair address can be inquired by calling). There are service outlets in many large and medium-sized cities across the country, such as Beijing, Tianjin, Guangzhou, Shen Zhen, Shanghai, Suzhou, etc. If you live in a remote area, you can consider sending it to the nearest ROG service center for testing and maintenance. If you live in the city, you can also call the customer service line to ask for the repair address nearby.
There were many models of ROG gaming phones, such as the ROG gaming phone 9 series (including the ROG gaming phone 9 and the ROG gaming phone 9 Pro). The ROG game phone 9 series performed well in terms of performance. It was equipped with the Snapdragon 8 Extreme edition processor, using TMC's 3mm technology and the new generation of Oryon CPU architecture. It included two super cores and six performance cores. The highest frequency was as high as 4.32Hz, and it had an excellent performance score in Ann Bunny's performance. Its CPU performance was increased by 40%, and the integrated Hexagon NCPU increased AI performance by 40%. Through exclusive tuning, it could achieve the best performance in X mode. Combined with up to 24GB of LPDR 5X RAM and 1TL UFS4.0 ROM, the game ran smoothly. In terms of heat dissipation, it was equipped with a matrix liquid-cooled cooling architecture 9.0. It adopted a five-stage SoC design, combined with Boron Nitride, thermal copper columns, and a new large graphene material to quickly conduct heat and avoid heat accumulation. There were also accessories such as the Cool Fan X Pro and the ROG Glacier Liquid Cooler to further improve the heat dissipation efficiency. On the screen side, it was equipped with a 6.78-inch Samsung E6 material flexible straight screen with a high refresh rate of 185 Hertz, which could avoid high-speed screen smear and tearing. With a 720 Hertz touch sample rate, it responded quickly. The peak brightness of 2500nits ensured that the outdoor screen content was clearly visible. On the video, the entire series was equipped with a 32-million-pel front lens and a 50-million-pel rear main camera. It supported a variety of AI shooting functions. The ROG9 Pro's aniMe Vision light display matrix screen was composed of 648 Mini-LED, supported Chinese display, and could be customized with animations and text. It could also be combined with shoulder buttons to play classic pixel-style games. On the exterior design, it continued the iconic and customized design. The diagonal lines were combined with nano-texture, and there were bright and dull materials, giving it a sense of exquisiteness. The early ASUS ROG gaming phone used an overclock version of the Snapdragon 845 processor with a frequency of up to 2.96GB. It was equipped with AirTriggers keys, a 90Hz refresh rate screen, a temperature plate cooling system, Aura LED lighting effects, and a side custom interface. These all reflected the characteristics and advantages of ROG gaming phones at different stages.
Asus 'customer service number was 400 - 886 - 1888.
Asus 'official after-sales service center provides a variety of services. For example, there are 4+4 services for laptops, including extended guarantee service, accident protection service, remote service, door-to-door service, door-to-door delivery service, ROG notebook cooling optimization service, Asus good screen Care+ service, player country exclusive/real service, new machine escort service, SSD upgrade service, cleaning service, old trade service, Asus public class, etc. For the ASUS Routers, like the RT-BE88U, there was a three-year guarantee and a 24-hour service line. The ASUS notebook's after-sales service points had the address, telephone number, network points, and other data information of the ASUS notebook's after-sales service center in cities across the country (the data came from the ASUS notebook's official website). In addition, if you forget the password after setting it in the BOSS, you can also contact the Asus after-sales service center for help.
There was a ROG Asus Playerland Computer and Mobile Phone After-sales Service Center (Shanghai Changjiang South Road Store) in Shanghai Baoshan District. It was located at No. 2, Lane 99, Changjiang South Road. The postcode was 201900. The contact number was 021 - 54592316. www.asus.com.cn/support/Service addition, you can also check the information about the computer service network in the player country through the official website:
ROG's official customer service line was 400 - 616 - 6655. The service hours were from Monday to Sunday, 24 hours a day.