I remember a story where a service advisor dealt with a customer who thought her car was haunted. The radio would turn on by itself and the doors would lock and unlock. After some inspection, the advisor found out that there was a short circuit in the electrical system. It was causing all these spooky things to happen. Another story is about a customer who came in with a car that had a 'funny smell'. The advisor discovered that the customer had sprayed an entire can of air freshener in the car trying to cover up the smell of his gym shoes that he had left in there for weeks.
A service advisor once had a customer who said his car was making a 'whooshing' sound. The advisor checked everything and finally realized the customer had a new phone mount on the windshield. The air from the vents was hitting it and creating the noise. Another one was a customer who thought his car's GPS was sending him to the wrong places. Turns out he had the wrong country settings on it.
There was this financial advisor who had a client who confused the stock market with a grocery store. The client asked if they could return a stock if they didn't like it after a week, just like you can return a product at the store. The advisor had to give a long explanation about how the stock market works, and that once you buy a stock, there's no simple 'return' option. It was really funny and also a bit of an eye - opener for the advisor about how much basic education some clients need.
There was a service dog named Rocky. His owner had a habit of losing his keys. One day, Rocky found the keys under a pile of papers. But instead of just giving them to his owner, he played a little game. He ran around the room with the keys in his mouth, making his owner chase him. Eventually, he dropped the keys at his owner's feet, looking very proud of himself. It was a really funny moment.
I remember once when we were helping at a local shelter. A new volunteer was trying to feed the dogs. He didn't realize that one of the dogs was really eager and jumped up, knocking the bowl of food out of his hands and all over his shirt. He just stood there with a look of shock on his face while the dog happily ate the food from the floor.
There was a story in a tech store. A customer came in complaining that his new phone's autocorrect was changing his texts into really strange things. The customer service guy said, 'Well, it seems your phone has a mind of its own. Maybe it's trying to write a novel!' The customer couldn't stop laughing. This simple humorous response made the whole situation less frustrating for the customer.
In a hotel, a guest called the front desk asking for a wake - up call from a 'famous singer'. The staff managed to play a song by his favorite singer as the wake - up call. Another story is from a taxi driver whose customer tried to pay with a handful of seashells, claiming they were 'ancient currency'.
I remember a story where a waiter in a café was taking an order for coffee. The customer said 'I want my coffee black like my soul'. The waiter replied 'We don't have coffee that dark, but we can make it really strong for you'.
Well, here's a funny story. A service advisor dealt with a customer who was convinced her car's engine was overheating because the dashboard light was on. But when the advisor checked, it was just a loose wire that was causing the false alarm. And then there was the case where a customer came in saying his car smelled like fish. Turns out he had left a bag of old seafood in the trunk for days.
There was a story about a coffee shop. A customer ordered a latte with 'as much foam as possible'. When the barista presented the latte, the foam was so big that it was spilling over the cup. The customer and the barista both burst out laughing.
One memorable story is of a secret service agent who saved a president from an assassination attempt at the very last moment. The agent noticed a suspicious movement in the crowd and reacted instantly to shield the president.
In a hotel in London, I mentioned casually to the housekeeping staff that I liked a certain type of tea. The next day, when I returned to my room, there was a whole box of that tea waiting for me. It was a small thing but it showed that they were really listening to their guests. They made me feel special and valued.