A customer in an airline was complaining about the small legroom. The flight attendant said, 'Well, we can't stretch the plane right now, but we can offer you some extra peanuts to make up for it.' And then she winked. The customer ended up laughing and forgot about his initial complaint for a while. The flight attendant's quick - witted and humorous response diffused the situation effectively.
There was a story in a tech store. A customer came in complaining that his new phone's autocorrect was changing his texts into really strange things. The customer service guy said, 'Well, it seems your phone has a mind of its own. Maybe it's trying to write a novel!' The customer couldn't stop laughing. This simple humorous response made the whole situation less frustrating for the customer.
In a hotel, a guest called the front desk asking for a wake - up call from a 'famous singer'. The staff managed to play a song by his favorite singer as the wake - up call. Another story is from a taxi driver whose customer tried to pay with a handful of seashells, claiming they were 'ancient currency'.
There was a story about a coffee shop. A customer ordered a latte with 'as much foam as possible'. When the barista presented the latte, the foam was so big that it was spilling over the cup. The customer and the barista both burst out laughing.
In a hotel, a guest had a very early flight the next day. The hotel arranged a wake - up call and also a complimentary ride to the airport. But the real touch was that the staff prepared a breakfast box for the guest to take with them since they would miss the regular breakfast. This attention to detail is what makes it a great customer service success story.
I heard of a case where a customer ordered boots for a trip. But the boots got damaged during transit. Zappos sent a new pair overnight for free, along with a hand - written note apologizing for the inconvenience. It was such a nice touch.
There was a family staying at a hotel. Their child got sick suddenly. The hotel staff immediately called a doctor, provided extra pillows and blankets for the child's comfort, and even prepared some light and easy - to - digest food for the child. They were very attentive throughout the whole process.
A woman once lost her wallet at a Nordstrom store. The staff found it and contacted her immediately. They held it safely until she could come back to pick it up. It's a simple but great example of their honesty and customer - centric approach.
There was a customer who wanted to withdraw exactly $37.42. When the teller asked why that specific amount, he said it was the amount he calculated he needed for his weekly grocery shopping based on a very complex formula he made up himself. He then proceeded to explain the formula in great detail.
I remember once when we were helping at a local shelter. A new volunteer was trying to feed the dogs. He didn't realize that one of the dogs was really eager and jumped up, knocking the bowl of food out of his hands and all over his shirt. He just stood there with a look of shock on his face while the dog happily ate the food from the floor.
I heard of a customer who thought the computer's CD drive was a cup holder. They tried to put a coffee cup in it and then called customer service when it got stuck. The rep had a hard time believing it at first.
A friend of mine had a Tumblr - related customer service encounter. The support person answered his query in a very comical way. They sent him a series of GIFs that were related to his problem. It was so unexpected and funny. He was looking for help with a blog feature and instead of just typing out instructions, they used these really funny and relevant GIFs.