One memorable story is from a beauty salon. A client asked for 'hair like a mermaid' and the stylist had to use a lot of blue and green hair extensions to create a sort of mermaid - like look. Also, in a grocery store, a customer asked if the bananas could be sold individually because she only wanted one and she didn't want to 'break up the family' of bananas.
A story from a hardware store is quite funny. A customer asked if they had a tool to 'fix' the moon because he thought it was looking a bit crooked that night. And at a bakery, a customer wanted a cake that looked exactly like his dog. The baker did his best and the customer was really happy with the dog - shaped cake in the end.
In a hotel, a guest called the front desk asking for a wake - up call from a 'famous singer'. The staff managed to play a song by his favorite singer as the wake - up call. Another story is from a taxi driver whose customer tried to pay with a handful of seashells, claiming they were 'ancient currency'.
There was a story in a tech store. A customer came in complaining that his new phone's autocorrect was changing his texts into really strange things. The customer service guy said, 'Well, it seems your phone has a mind of its own. Maybe it's trying to write a novel!' The customer couldn't stop laughing. This simple humorous response made the whole situation less frustrating for the customer.
There was a story about a coffee shop. A customer ordered a latte with 'as much foam as possible'. When the barista presented the latte, the foam was so big that it was spilling over the cup. The customer and the barista both burst out laughing.
At a clothing store, a customer was rude to the salesperson, saying the clothes were all 'ugly rags'. But then, as she was trying on a pair of pants in the fitting room, she got stuck and had to call for help. When the salesperson came to assist, she was still trying to act all high - and - mighty, but it was really funny to see her in that situation.
In a hotel, a guest had a very early flight the next day. The hotel arranged a wake - up call and also a complimentary ride to the airport. But the real touch was that the staff prepared a breakfast box for the guest to take with them since they would miss the regular breakfast. This attention to detail is what makes it a great customer service success story.
I heard of a case where a customer ordered boots for a trip. But the boots got damaged during transit. Zappos sent a new pair overnight for free, along with a hand - written note apologizing for the inconvenience. It was such a nice touch.
There was a family staying at a hotel. Their child got sick suddenly. The hotel staff immediately called a doctor, provided extra pillows and blankets for the child's comfort, and even prepared some light and easy - to - digest food for the child. They were very attentive throughout the whole process.
A woman once lost her wallet at a Nordstrom store. The staff found it and contacted her immediately. They held it safely until she could come back to pick it up. It's a simple but great example of their honesty and customer - centric approach.
There was a customer who wanted to withdraw exactly $37.42. When the teller asked why that specific amount, he said it was the amount he calculated he needed for his weekly grocery shopping based on a very complex formula he made up himself. He then proceeded to explain the formula in great detail.
I remember a coffee shop. A regular customer always ordered the same drink. One day, they came in looking really down. The barista noticed and made their drink with a little heart - shaped design on top using the coffee foam, and added a free cookie with a note saying 'Hope your day gets better'. It was such a simple yet touching gesture.
There's a story from an Indian tech support team. A customer called because his computer had a virus. The support agent not only removed the virus but also installed some security software to prevent future infections. He then spent time educating the customer about safe browsing habits and how to keep his computer in good shape. This comprehensive service was really impressive and shows how Indian customer service can be top - notch.