online customer support jobs

A mobile service provider had a customer who was constantly facing network issues. The support team worked for days to figure out the root cause. They coordinated with different departments, upgraded some infrastructure in the area, and finally resolved the issue. The customer was so satisfied that they renewed their contract for a longer period and gave a 5 - star review on various review platforms.

One of my worst customer support horror stories was with an airline. I had a flight cancellation due to bad weather. But when I called customer support to rebook, I was put on hold for over two hours! And when they finally answered, the agent was rude and unhelpful, just repeating the same scripted lines without actually trying to find a solution for me.

Long wait times are very common. Customers are often left on hold for a ridiculously long time, like in my case with the airline. Another common element is unhelpful agents. They either don't have enough knowledge or just don't care. For example, the internet service provider's agent who made me repeat the same steps over and over.

I once had a problem with my Asus router. I called customer support and the person on the other end was so rude. They seemed impatient and just wanted to end the call quickly without really solving my issue.

Well, I remember a story where a customer contacted support because they thought their computer mouse had a mind of its own. They said it would move randomly and click things on its own. After some investigation, it turned out their cat was sitting on the mouse pad and batting at the mouse when they weren't looking. It took a while for the customer to realize what was really going on.

It was common to do part-time proofreading work on the Internet, especially on some online education platforms. These platforms allow individuals or institutions to set up their own courses and provide online teaching and tutoring services. In this case, students can find part-time proofreading opportunities on the platform to support themselves or others. Some common part-time proofreading platforms include Coursera, edX, Udemy, and so on.

Another lesson is about empathy. Successful support teams show that they understand the customer's pain. For instance, in a hotel, if a guest has a problem with their room, the support staff doesn't just fix it mechanically but also expresses sympathy for the inconvenience caused. This makes the customer feel valued. Also, from these stories, we can see that going the extra mile pays off. Offering a little extra, like a free upgrade or a small gift, can turn an unhappy customer into a very satisfied and loyal one.

In an Asus customer support horror story, a common problem is lack of communication. For example, they might promise to get back to you within a certain time but never do. Also, there could be issues with replacement parts. They could send you the wrong part or take forever to ship the correct one. It can be really annoying when you're relying on your Asus device and customer support is making things worse instead of better.

There was a customer who purchased a fitness tracker. They contacted support because they thought the tracker was lying to them about the number of steps they took. They said they walked around their house all day and it showed only a few steps. After some questions, it was discovered that the customer had been shuffling around in slippers all day and the tracker wasn't registering the small movements properly. It was a really funny case of misinterpreting technology.

One great story is of a guy who does virtual event planning. He started during the pandemic when most events went online. He had a knack for organizing and coordinating. His first few events were small, but he managed them so well that clients started referring him to others. Now he plans large - scale international virtual events.