One of the best concierge stories I've heard was about a concierge in a luxury hotel. A guest had forgotten their important business documents at home. The concierge managed to contact the guest's assistant, arranged for the documents to be scanned and sent over, and then printed them out in time for the guest's meeting. It was truly amazing how the concierge went above and beyond to help the guest.
One common element is miscommunication. For example, the concierge might misunderstand what the guest wants and make wrong arrangements. Another is negligence. Just like in the story where the concierge didn't take proper care of a guest's item. Also, over - promising is a big one. Promising things that can't be delivered, like the reservation that wasn't made.
A black card concierge once helped a client who was a huge art lover. The client wanted to visit a private art collection that was not open to the public. The concierge used their extensive network to get in touch with the owner of the collection. After some negotiations, they arranged a private tour for the client. The client was able to view some rare and priceless works of art up close, all thanks to the concierge's efforts.
Well, for me, one element is going above and beyond what is expected. Like when a concierge spends extra time to find a rare item for a guest. Another is quick thinking. If there's a problem, a good concierge can solve it fast. For example, if a guest misses their flight, a great concierge can quickly rebook and arrange transportation to the airport.
I know of a story where a concierge at a hotel was given the task of looking after a guest's valuable antique while they went out for a day. However, the concierge carelessly left it in an unsecured area. When the guest returned, the antique was damaged. The concierge's negligence led to a huge loss for the guest and a lot of unpleasantness ensued.
One story I heard was about a cardholder who was in a small town and desperately needed a specific type of rare wine for a special occasion. The Amex black card concierge managed to track down a bottle from a private collector nearby and had it delivered within hours. It was like magic for the cardholder.
One remarkable story involves a client who was planning a surprise proposal. The black card concierge took care of every detail. They found the perfect location, a secluded beach at sunset. They arranged for a horse - drawn carriage to take the couple there, had a professional photographer hidden to capture the moment, and even organized a private fireworks display after the proposal was accepted. It was an incredibly romantic and well - organized event.
I know of a story where a cardholder was a huge fan of a famous artist. The Amex black card concierge got the cardholder backstage passes to the artist's sold - out concert and even arranged for a private meet - and - greet. The cardholder was over the moon. It just goes to show how the concierge can make dreams come true for cardholders.
Wheel of Time
Dreaming of Nanping
3 Stormy Return
4 Flowers bloom as if we cherish each other
I'm Lucky to Know You in the Red Dust
How many flowers have fallen in my dreams?
7 Years Flow Like Water
8 Defending the Empty City Alone
Fairy tales that travel through time
The Flower of the Other Shore Blooms
How many flowers bloom in my dreams?
Floating Life Like a Dream
Time Flows Like Water
14 Flowers Bloom and Must Be Broken
15 Years of Time
Defending the Empty City Alone
How many flowers have fallen in my dreams?
18 Red Dust
Wheel of Time
Dreaming of Nanping
Our Men is a very popular novel. Here are a few possible subtitles:
1 Family Trivia: A Boy's Growing Up Story
A Father's Revenge Plan
3. Family Inheritance: The Rise and Fall of a Family
Love and responsibility: the story of a boy becoming a man
Growth and Challenge: A Boy's Experience in Society