One of my hospitality horror stories was when I checked into a hotel and found hair all over the bedsheets. It was so disgusting. I immediately asked for a room change, but the staff was very unresponsive at first.
In a good hospitality story, there is usually a positive attitude from the host. They are always ready to help and solve problems. There has to be a certain level of attentiveness. For instance, noticing if a guest seems bored and suggesting an activity. And cultural understanding can be an important part too. If a host respects the different cultures of their guests and makes them feel at home, it makes for a great hospitality story.
In a big city hotel, a family was on vacation. Their child got sick suddenly. The hotel staff went out of their way. They arranged for a doctor to come quickly, and they also brought toys and warm soup for the child. It was a great display of hospitality.
One success story is that of Airbnb. It started as a simple idea of renting out spare rooms and has now become a global hospitality giant. It changed the way people travel and find accommodation by connecting hosts directly with travelers.
Hospitality might be shown in this story by having characters pay attention to the needs of others and taking steps to meet those needs. For instance, they could offer a listening ear or give practical assistance when someone is in trouble.
Sure. Once I was traveling in a small town. I got lost and asked for directions at a local store. The store owner not only gave me detailed directions but also invited me to have a cup of coffee while explaining. He told me about the best places to visit in the town and some local history. It was such a warm welcome that made my whole journey there much more enjoyable.
Well, in a certain restaurant, a group of friends planned a reunion dinner. They had called ahead to make sure everything was set. But when they arrived, the tables were not ready. The waiters were slow in serving them, and half of the food they ordered was not available. To top it off, the bill had some extra charges that were not explained. It was a really sad experience of hospitality gone wrong.
At a bed and breakfast, a family checked in with their pet parrot. The parrot was very talkative. In the morning during breakfast, the parrot started imitating the owner's voice asking for more bacon in a very comical way. All the other guests couldn't stop laughing, and the owner was both embarrassed and amused.
One common element is false advertising. For example, a hotel might claim to have a pool or a fitness center, but when you arrive, it's either non - existent or in a very bad state. Also, overbooking can lead to a lot of problems. Guests end up without a room even though they had a confirmed reservation. And poor food quality in restaurants that claim to offer great cuisine is also quite common in these horror stories.