hospitality horror stories

One of my hospitality horror stories was when I checked into a hotel and found hair all over the bedsheets. It was so disgusting. I immediately asked for a room change, but the staff was very unresponsive at first.

One common element is false advertising. For example, a hotel might claim to have a pool or a fitness center, but when you arrive, it's either non - existent or in a very bad state. Also, overbooking can lead to a lot of problems. Guests end up without a room even though they had a confirmed reservation. And poor food quality in restaurants that claim to offer great cuisine is also quite common in these horror stories.

Sure. In the hospitality industry, there are many. For example, a couple booked a luxury hotel room for their honeymoon. When they arrived, the room was dirty, with used towels on the floor and an unmade bed. The hotel staff was unapologetic and took hours to clean it up.

In a big city hotel, a family was on vacation. Their child got sick suddenly. The hotel staff went out of their way. They arranged for a doctor to come quickly, and they also brought toys and warm soup for the child. It was a great display of hospitality.

One success story is that of Airbnb. It started as a simple idea of renting out spare rooms and has now become a global hospitality giant. It changed the way people travel and find accommodation by connecting hosts directly with travelers.

At a bed and breakfast, a family checked in with their pet parrot. The parrot was very talkative. In the morning during breakfast, the parrot started imitating the owner's voice asking for more bacon in a very comical way. All the other guests couldn't stop laughing, and the owner was both embarrassed and amused.

At a beach resort, a wealthy guest noticed how hard the housekeeping staff worked to keep the rooms clean. Every day, she left a tip of $200 for the housekeeper. This continued throughout her stay of two weeks. The housekeeper was able to send her children to a better school with that extra money. It shows how a big tipper can really change someone's life in the hospitality industry.

One thing is to be proactive. The hotel staff getting a doctor for the sick child didn't wait for the family to ask. It teaches us that in hospitality, anticipating guests' needs is crucial. Another aspect is adding personal touches, like the bed - and - breakfast owners with the flowers and note for the couple.

Disney's resorts are a huge hospitality success. They offer immersive experiences with their themed environments, top - notch shows, and excellent service. They pay great attention to every aspect of the guest's stay, from the moment they arrive to when they leave. Disney has been able to create a magical world for guests, and this has led to repeat business and a great reputation in the hospitality field.

The Ritz - Carlton is renowned for its exceptional customer experience. Their staff is highly trained to anticipate guests' needs. For example, they remember guests' preferences from previous visits. Another is Airbnb. It allows travelers to stay in unique places around the world, and hosts often go the extra mile to make guests feel welcome, like leaving local treats or providing insider tips about the area.