There are stories of incorrect orders. For example, I asked for no onions and got a sandwich full of them. And when I asked them to correct it, they were really rude about it. They made me feel like it was my fault even though I clearly stated my preference when ordering.
I once found a hair in my Subway sandwich. It was so disgusting. I immediately lost my appetite and had to ask for a refund.
One horror story could be about finding a foreign object in the food. For example, a customer once claimed to have found a piece of plastic in their sandwich. It was really off - putting and made them question the hygiene standards at Subway.
Perhaps a top story is about Subway's efforts in sustainability. They could be implementing new packaging that is more environmentally friendly or sourcing ingredients from local and sustainable farms. This would be a great story as more and more consumers are concerned about the environmental impact of the places they eat at.
A customer once had to wait for over an hour for their order at a Subway during a busy lunchtime. The staff seemed disorganized and unconcerned about the long wait. The customer was frustrated and left with a negative impression of the store.
One horror story is finding a hair in the food. It's really disgusting and makes you lose your appetite immediately.
There was a situation where a server accidentally spilled a whole tray of hot soup on a customer. The customer was furious and the server was so embarrassed and scared of getting fired. It was a chaotic scene with the customer yelling and the server trying to apologize profusely. After that, the restaurant had to deal with the customer's complaints and also support the server who was really shaken up.
There was a restaurant where the owner was cutting corners on food safety. They were using expired ingredients to save money. Some customers got sick as a result. When the health department found out, the restaurant was shut down immediately. It was a nightmare for the employees who lost their jobs and for the customers who got ill.
There may be a top story about Subway's community involvement. They could be sponsoring local events, donating to charities in the areas where their stores are located, or partnering with local schools or sports teams. This helps to build a positive brand image and connect with the local community.
There was this one time when a person witnessed a fight break out on the subway. It started as an argument between two passengers, but quickly escalated into a full - blown physical fight. People were trying to get out of the way, and it was really chaotic. There was also a story where someone smelled a really bad odor and later found out there was a dead rat in the corner of the subway car.
Food contamination is quite common. Like the time when someone found a piece of plastic in their soup. It was a real shock for the diner.