Can you share a specific food server horror story about dealing with a difficult customer?
A food server had a customer who was extremely picky. They asked for no onions in their salad. When the salad arrived, there were a few tiny pieces of onion. The customer flipped out. They demanded not only a new salad but also a free dessert. The server apologized and got a new salad made quickly. But the customer still wasn't satisfied and continued to be mean to the server throughout the meal, making the server's shift very unpleasant.
Sure. A server once had a customer who changed their order multiple times. After the food finally arrived, the customer said they didn't like it and demanded a different meal for free. When the server said that wasn't possible, the customer started to make a scene, shouting insults at the server in front of other customers.
Well, a difficult customer story for a food server was when a customer ordered a very specific type of fish dish. When it arrived, the customer complained that it didn't look like how they expected. The server offered to take it back and have the chef make some adjustments. But the customer refused and instead started berating the server, saying they were incompetent and should have known better. The server had to stand there and take the abuse while trying to come up with a solution to please the customer.
Can you share a specific Walmart customer horror story?
Sure. A customer once bought a new refrigerator from Walmart. When it was delivered, it had a big dent on the side. The customer called Walmart's customer service immediately. But they were passed around from one department to another, and it took them hours just to get someone to start looking into the issue.
Can you share a specific Comcast customer service horror story?
Sure. A friend of mine had Comcast service. One day, the cable stopped working. When he called customer service, he was transferred three times and each time he had to repeat his problem from scratch. After over an hour on the phone, the final representative told him it was a problem with the local area network which they couldn't fix right away and gave no estimate of when it would be resolved.
Can you share a specific Orangetheory horror story about bad customer service?
There was an incident where a customer's locker was broken into at an Orangetheory studio. When they reported it to the staff, the staff seemed unconcerned and took a long time to even start looking into the matter. They didn't offer any immediate assistance or compensation to the customer for their lost items, which made the customer extremely disappointed with the overall customer service at the studio.
Can you share a specific food industry horror story?
Sure. There was a case where a certain brand of canned food was found to have metal fragments in it. It turned out that the machinery used in the canning process was faulty and pieces of metal were getting into the food. This was extremely dangerous as consumers could have choked on the fragments or suffered internal injuries if they ingested them.
Can you share a specific 'food dye horror story'?
Sure. There was a case where a particular brand of energy drinks was using a food dye that was not approved in some regions. Consumers who drank these energy drinks started experiencing stomach pains and nausea. It turned out that the unapproved food dye was the culprit. The company had to face a lot of backlash and had to recall the products.
Fast Food Employee Horror Stories: Share your scariest encounter with a difficult customer.
There was a customer who was clearly drunk. He came in late at night and started harassing one of my female coworkers. He was making inappropriate comments and getting really close to her. We had to call the police to get him to leave. It was really scary for all of us, especially my coworker who was being harassed.
Can you share specific Gamestop customer horror stories related to customer service?
Sure. A customer went in to buy a game for a younger relative. The game had an age rating that was appropriate for the relative. But the Gamestop employee tried to push a more expensive and inappropriate game on the customer, saying the one they wanted was 'boring'. This was really unethical behavior from the staff.
Can you share a specific travel nurse horror story about difficult patients?
Well, there was this one case where a travel nurse got a patient who was constantly trying to harm himself. The nurse had to be on high alert all the time. But the hospital didn't provide enough support in terms of proper restraints or additional staff. She was really stressed out trying to keep the patient safe while also taking care of other patients.
Can you share more Disneyland employee horror stories about dealing with difficult situations?
There are also stories of employees having to deal with pranksters. For example, a group of teenagers thought it would be funny to set off a fake 'emergency' near a ride. The employees had to waste time and resources dealing with this false alarm, and it was really frustrating and a bit of a horror for them as they were worried about real emergencies at the same time.
Can you share a specific restaurant kitchen horror story about food contamination?
There was this one instance where a shipment of vegetables came in already infested with bugs. Instead of returning them, the kitchen staff just picked out the most obvious bugs and used the rest of the vegetables. When the customers started finding bugs in their salads and cooked vegetable dishes, it caused a huge uproar. The restaurant's reputation took a big hit and they had to do a lot of damage control to regain the trust of their customers.