people share their customer horror stories

Sure. One horror story could be a customer waiting for hours at a restaurant for their food which never came right. The staff was unapologetic and just kept making excuses about the kitchen being busy. Another might be a customer ordering a product online, and it arrives damaged, but the company refuses to offer a refund or replacement without a long and difficult argument.

I know a story where a customer went to a clothing store. They tried on a pair of pants in the fitting room and found a big stain on them. When they told the salesperson, the salesperson accused them of making the stain. Also, a customer had a bad experience with a mobile phone provider. They were promised a certain data plan and price, but when the bill came, it was much higher and the provider said it was due to 'hidden fees' that were not properly disclosed at the start.

I used to work in retail. There was a customer who returned a clearly used item. When we told her we couldn't refund for a used product, she started to make a huge scene. She threw the item on the floor and screamed that we were thieves. It was so embarrassing and scary for all the other customers in the store. She even tried to intimidate our manager into giving her the money back.

One horror story is about a customer who bought a new laptop. When it had a problem, the customer care took weeks to respond. They kept asking for the same information over and over again. Eventually, they said it wasn't under warranty even though it clearly was.

I once had an experience at a clothing store. I bought a shirt with a defect. When I went back to return it, the customer service person accused me of causing the damage myself. They were so dismissive and refused to give me a refund or an exchange. It was really frustrating as I had just bought the item and it was clearly a manufacturing issue. I ended up leaving the store very angry and never going back there again.

One horror story is when a customer found a dead bug in a pre - packaged salad. It was really disgusting and made the customer lose their appetite completely. They had to return the product immediately.

One of my worst customer support horror stories was with an airline. I had a flight cancellation due to bad weather. But when I called customer support to rebook, I was put on hold for over two hours! And when they finally answered, the agent was rude and unhelpful, just repeating the same scripted lines without actually trying to find a solution for me.

One bad customer horror story is when a customer in a restaurant threw a tantrum because their steak was cooked medium instead of medium - rare as they ordered. They yelled at the waiter, made a huge scene, and even threw some cutlery on the floor. It was really embarrassing for other diners.

One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.

I called a clothing brand's customer service because I received a damaged item. The person on the phone took my details and promised to send a replacement. But weeks passed, and I heard nothing. When I called again, they said there was no record of my previous call. It made me so angry as I wasted a lot of time waiting.