funny hotel front desk stories

Once, a guest came to the front desk and asked if the hotel had a pool on the roof. When the front desk clerk said no, the guest insisted that he saw it in the brochure. After some confusion, it turned out he was looking at a picture of the building next door's rooftop pool.

Sure. One time, a guest came to the front desk and asked for a wake - up call at 'the crack of dawn'. The front desk clerk, being a bit of a joker, said 'We can't guarantee the crack will be on time, but we'll do our best!' The guest burst out laughing.

I heard a story where a guest called the front desk at 3 am, asking for a wake - up call at 3:15 am. When the clerk asked why such a short notice, the guest said he just wanted to see if the wake - up call service really worked that fast. Another time, a couple came to check in but they had forgotten their reservation details. They started arguing with each other about whose fault it was while the front desk clerk was trying to find their booking based on their names. It was quite a chaotic but also funny scene.

There was a situation where a guest came to the front desk with a small dog and said his dog was his 'emotional support llama'. The front desk staff had to hold back their laughter and gently explain that llamas are much bigger and that the hotel has a pet policy for dogs.

The summary of the hotel front desk work can be mainly carried out from the following aspects: ** I. Work Achievement ** 1. ** Business related ** - Pay attention to the total room turnover, average monthly turnover, and rental rate. For example, if the total turnover of the rooms reached a certain value, the average monthly turnover and the rental rate reached a certain ratio. Compared with the previous year, the various indicators may have increased, but there may also be a gap with the business indicators issued by the hotel. 2. ** Service Upgrade ** - Professional training for the front desk staff in various aspects, including service awareness, room introduction and sales, telephone answering skills, etc., will help improve the overall service level and leave a good impression on the guests, which may increase the number of customers and good reviews of the hotel. - Collect and sort out the customer history and establish a complete customer history file to better understand the customer's needs and provide customized service. 3. ** Creation of environment ** - The cleanliness of the floor was strictly in accordance with the hotel's standards. Every time a guest left, the linen was changed. The cups and toilets were disinfected to keep the rooms clean and tidy. - In terms of the maintenance of equipment and facilities, the walls of the guest rooms were cleaned to keep the ground bright. At the same time, cost-saving measures were taken, such as the use of damaged linen. 4. ** Promotion of new services ** - If the hotel had new business, such as the renovation of a coffee shop and the development of a special business project (like XX tea), it would officially open for business after staff training, item procurement, publicity and promotion, and the turnover would steadily increase over time. This was also the result of the hotel's front desk work summary, because the front desk staff might participate in the promotion or the introduction and guidance of the guests. 5. ** Department management optimization ** - When there was a department management adjustment in the hotel, such as dividing the XX department into the management of the guest room department, after staff adjustment, business training, clear job responsibilities, and other work, the hotel's hygiene situation improved significantly, which also indirectly reflected the coordination role of the front desk work in the overall hotel operation. ** II. Details of the Work ** 1. ** Welcome Service ** - The front desk was the hotel's external window. To maintain a good image, the staff needed to welcome the guests with a smile and full of energy, leaving a good first impression with sincerity and enthusiasm. - Carefully answer every phone call and make a record. With a good service attitude, cleverly answer the customer's questions, and be polite, patient, meticulous, and warm. - Pay attention to the habits and preferences of the guests, accurately address the names of the regular guests, explain the local customs to the foreign guests, introduce the surrounding places (such as stations, shopping malls, scenic spots, etc.), pay more attention to the guests when they go through the formalities, collect the living habits and personal preferences of the guests, and ask the guests to sit down and wait for the guests when they check out and wait for the ward round. - Dealing with the daily needs of the guests, such as arranging room accommodation, cash register and settlement, solving the problems of the guests during the stay (such as the TV can't be turned on, borrowing the hairdryer, lack of daily necessities, clothes rack needs, internal facilities damage, etc.), and also dealing with unreasonable requests or requests that exceed the scope of service. - Know the travel agency that works with the hotel because the travel agency is the main source of customers for the hotel. Dealing with them will help the hotel's business development. 2. ** Coordinated Work ** - As the coordination center of the hotel, the front desk had to coordinate the work of various departments. When the guest requests involve other departments, actively communicate and coordinate to ensure that the guest's needs are met. For example, if a customer encountered a complaint when checking out, even if the problem was not caused by the front desk, they could not prevaricate or blame other departments. Instead, they should play the role of an intermediary, explain the situation to other departments for help, and ask for the customer's opinion again after solving the problem. This would improve the customer's impression and establish a close and trusting relationship. ** 3. Inadequacies ** 1. ** In terms of subjective initiative ** - There might be a problem of not being proactive. He did not take the initiative to complete his daily work, but passively adapted to the needs of the work. He could basically complete the things assigned by the leader, but he lacked the awareness of taking the initiative to complete the things that were not assigned in advance. 2. ** In terms of depth of work ** - He was busy with daily trivial matters, his work could not rise to a certain level, he understood some knowledge (such as table design, classification, etc.) but was not proficient, and he could not focus on work and study. ** IV. Future Work Plan ** 1. ** Self-improvement ** - Seize the opportunity to learn and grow, devote yourself to work and study with full enthusiasm, and accumulate basic knowledge and skills. Even if the work was trivial and complicated, he had to improve his work ability in many aspects and face daily work tasks with a positive attitude. 2. ** Work attitude ** - Correct working attitude, complete the work assigned by the superior with the correct attitude, work hard, and constantly learn, improve, and improve themselves. Treat the big and small affairs seriously to avoid mistakes.

The front desk numbers of Qianshan Hotel were 0859 - 3116669, 0859 - 3115505, and 0859 - 3120588. The novel "Taoist Qianshan" is equally exciting. Everyone is welcome to click and read it!

The front desk number of Qianshan Hotel was 0859 - 3116669. The novel "Taoist Qianshan" is equally wonderful. Everyone is welcome to click and read it!

He recommended a few novels. The Heavens Begins from the Angry Sunny Xiangxi, a novel written by Be Good and Sleep. The male protagonist, Lu Qing, roamed the universe and had many dungeons. There was also the female protagonist, Murong Jiu. My House of Thriller, Jian Wuyun's mystery novel. Xu Que, a sixth-rate detective, wanted to open a Haunted House after he got the Ferocious Ghost Tower. He wanted to unlock the bus incident in the trial scenario. There were interesting characters such as the rag doll Snowy and Sadako Yamamura. They were not scary, but they were light and humorous. " Leaves from the Root ", a light novel written by a dozing kitten. Shiroha transmigrated to Naruto Nagi's root seed, trying to survive and strengthen himself. The Sleeper was a modern romance novel by Xi Yue. The hotel's test sleeper, Xi Chengyue, dealt with ghosts, and there were also supernatural, suspense, and love elements. " Rebirth of Peace and Joy " was an urban novel written by Cheng. Li Chenghuan had died tragically before his rebirth, and after his rebirth, he only wished for peace, happiness, and warmth. <a href="/?from=ask_words" style="color:red" target="_blank">Read more exciting novels for free</a>

The humor and unique characters in funny front desk cartoons are what draw people in. They often have unexpected situations and witty dialogues that make us laugh.

Well, front desk could be either. If it's in a fictional novel where there are made-up characters and events happening at the front desk, then it's fiction. But if it's in a factual account of a hotel's operations or a workplace study, it's nonfiction.