When attempting to load an album cover story, a frequent problem is compatibility. If your device is not compatible with the features required for the story to load, it won't work. For instance, an older device may not be able to handle the graphics or the format of the story. Additionally, server - side issues can occur. If the music service's servers are down or experiencing high traffic, it can prevent the album cover story from loading. And sometimes, incorrect settings in the app, such as privacy settings blocking certain content, can also be an obstacle.
One common issue is a poor internet connection. If the connection is weak or unstable, the album cover story may not load properly. Another problem could be that the app version is out - of - date. Make sure you have the latest version installed as older versions may not support loading the story. Also, some albums may not have a cover story available, so it could seem like there's an issue when it's actually just not there for that particular album.