There was this time at a hotel front desk. A guest showed up looking disheveled and acting very strangely. He demanded a room but didn't have any identification or money. When the front desk clerk refused, he started to threaten the clerk physically. Security had to be called quickly to deal with the situation, and it was a very tense and scary moment for the front desk staff.
Once, a guest came to the front desk and asked if the hotel had a pool on the roof. When the front desk clerk said no, the guest insisted that he saw it in the brochure. After some confusion, it turned out he was looking at a picture of the building next door's rooftop pool.
Sure. One time, a guest came to the front desk and asked for a wake - up call at 'the crack of dawn'. The front desk clerk, being a bit of a joker, said 'We can't guarantee the crack will be on time, but we'll do our best!' The guest burst out laughing.
At the front desk of an office building, there was a time when we received a lost puppy. We took care of it while trying to find its owner. We put up posters and made announcements. Eventually, the owner was found and the puppy was reunited with its family. It was a heart - warming experience.
Sure. There was a case where a help desk agent completely misdiagnosed a printer problem. The customer said the printer was making strange noises and not printing. The agent thought it was a paper jam and told the customer to check. After hours of the customer trying to fix it, it turned out there was a mechanical failure inside the printer that the agent should have known about from the description.
Rude guests are very common. They can be impatient, demanding, and disrespectful to the front desk staff. Another common element is unexpected and strange requests or situations, like the one I mentioned before with the creepy call about a non - existent room.
Sure. Once, a customer called the service desk asking if we could help him find his pet parrot that had flown out of his window. He thought since we were a service desk, we could do anything! Another time, a customer was so confused about how to turn on their new laptop that they accidentally put it in the microwave instead of plugging it in.
There are quite a few. A user once contacted the help desk saying their headphones were not working. The agent asked all kinds of questions about the device and the connection. Finally, the user admitted that they hadn't turned the headphones on. Also, a customer reported a strange noise from their computer. After a lot of investigation, it was found that they had a small toy stuck in the fan, which was really unexpected and quite hilarious.
A rather amusing help desk story involves a user who thought that the computer's monitor was a mirror. They called because they couldn't see their reflection clearly. Also, a customer reported that their laptop was overheating. When the technician checked, they found that the customer had placed the laptop on a thick woolen blanket which was blocking the air vents.
Well, front desk could be either. If it's in a fictional novel where there are made-up characters and events happening at the front desk, then it's fiction. But if it's in a factual account of a hotel's operations or a workplace study, it's nonfiction.
I don't think 'Front Desk' is a graphic novel. Usually, graphic novels have a lot of visual elements and a specific style of illustration, but it seems 'Front Desk' doesn't fit that description.