Experience in apartment serviceHere are some tips on apartment services:
* * 1. Service content **
1. * * Basic services must be comprehensive **
- As some service apartments had shown, basic services such as free cleaning, laundry service, and 24-hour security were the key to improving the satisfaction of residents. These services could allow residents to feel convenient and comfortable without having to worry about daily affairs after a busy life or work. For example, for high-net-worth clients who worked longer hours, the provision of daily cleaning services could greatly meet their needs.
2. * * Special services can add points **
- Apart from the basic services, the special services made the apartment stand out. If some apartments provided butler services, the butler could provide customized services according to the individual needs of the residents, such as arranging special dining needs and assisting in organizing private activities. In addition, some apartments were equipped with super rich public areas such as gyms, independent outdoor gardens, and video rooms to meet the leisure and entertainment needs of residents and improve their quality of life.
* * 2. Equipment allocation **
1. * * Attention to details in living facilities **
- Inside the room, the facilities had to be carefully arranged. For example, in the independent kitchen, in addition to the common large refrigerator, dishwashing machine, etc., even the kitchenware was complete, making the residents feel at home. The bathroom was separated from the dry and wet ones, and it was equipped with a washing and drying machine to improve the convenience of life. At the same time, the lighting design of the room, such as the floor-to-ceiling window in the living room and the large bay window in the room, could create a comfortable living environment.
2. * * Supporting facilities increase attractiveness **
- The facilities around the apartment were also very important. If there were commercial facilities around the apartment, such as commercial streets, coffee shops, high-end restaurants, etc., they could meet the consumption needs of the residents. Close to shopping places, ecological parks, etc., such as near Bailian South Shopping and Meilong ecological park, or near a livable area like Xuhui Riverside, with the city government, parks, and other top-notch supporting facilities, it would increase the attractiveness of the apartment to the residents.
* * 3. Different customer groups **
1. * * Business customer group requirements **
- For business people, the location of a service apartment was crucial. If it was located in the core area, convenient transportation, close to the business district or industrial park, such as Xuelang Town in the economic development zone, near the financial street, or close to a large number of foreign-funded enterprises such as the new city of Shanghai, convenient business travel was an important factor to attract them. At the same time, for business guests who lived in other places for a long time, it was also important for the apartment to provide a complete, independent and self-service residence.
2. * * Family customer group requirements **
- For families, especially families with children on vacation, the room layout should be reasonable and fully functional. For example, if there were enough rooms, the layout of a 3 + 1 room could meet the living needs of a family. At the same time, the safety and comfort of the surrounding environment, such as the opportunity to get close to nature near the ecological park, were also factors that attracted families.
What does a service apartment mean?Serviced apartments were complete, independent and self-service facilities for long-term commercial and residential guests. The guest rooms include one or more bedrooms, a separate living room, a fully equipped kitchen, and a dining area. It had hotel-style apartments, youth SOHo, white-collar apartments, and start-up apartments. A service apartment was essentially a hotel-like property, but it combined hotel facilities and family features to provide long-term accommodation services that were lower than the hotel's price. One of the biggest differences from a hotel was that it had home-like features, such as washing machines, kitchenware, and other essential household appliances, which ordinary hotels usually did not provide.
Apartment management concept and service tenetDifferent types of apartments had different management concepts and service tenets:
** 1. Orange Castle Apartment (Commercial Apartment)**
1. ** Management Concept **
- ** Operation **: Build a living rental circle with tenants as the foundation and work with neighboring businesses to let tenants enjoy the same membership benefits as other businesses.
- ** Management **: Learn from the hotel service management model, there are independent public areas and front desk, room equipment is intelligent; butler is online 24 hours, pay attention to the construction of service concept, clear management indicators, strengthen the sense of ownership and active service.
- ** Service **: The room is clean and tidy, and the facilities are complete. During the epidemic, free express delivery, takeout, and door-to-door delivery are provided. House exchange and house-keeping services are provided in the same city. The service for long-term tenants is more comprehensive. We provide job search services together with Orange Castle Shangyu Group (enterprise executives) and post recruitment positions on the public account.
- ** Brand Building **: Upgrade the brand, strengthen the user's brand concept, design products according to the user's needs, continuously update the rental space, pay attention to the details of the rental, and create a safe, comfortable, and home-like living atmosphere.
2. ** Service Mission **: To provide customers with safe, convenient, comfortable, and friendly rental solutions, to become a high-quality life service operator, to reduce the rental cost of tenants while improving work efficiency, and to provide comfortable and safe housing products for urban youths and senior managers in enterprises.
** 2. School Dormitory **
1. ** Management Concept **
- ** People-oriented **: Respect, unite, rely on, and develop students. For students who have conflicting emotions and have poor personal cultivation, we must persuade them fairly and equally, help them distinguish right from wrong, control their emotions reasonably, take into account the feelings of others, and establish a good accommodation environment.
- "Strengthening the cultivation of students 'moral code of conduct": For example, junior high school students are in puberty. Through apartment management, the students' noble sentiments, healthy personality, independent living ability, teamwork ability, and hardworking spirit are cultivated.
2. ** Service objective **: It is an important activity place for students in addition to the classroom. It creates a "home" atmosphere, meets the needs of students in terms of accommodation, and at the same time plays a role in educating people.(For example, the university apartment is the second classroom and the place to educate people). For example, the dormitory management center of Zhejiang University insists on the "three-three principle" of service and education, creating a three-dimensional management mode of "five-in-one" apartment. The student life park of Shanghai Normal University follows the concept of "infiltration education, fine management, and humane service" to create a "home" culture.
Apartment Service Manager's WorkThe apartment service manager was responsible for managing apartments, dormitories, apartment-style hotels, and other collective living places. Their jobs included:
1. In terms of environmental maintenance, he would maintain and clean the internal and external areas of the apartment, and arrange the cleaning and tidying of the rooms.
2. " In terms of facility management, supervise and coordinate the maintenance requests of the residents to ensure the safety of the facility, such as handling the repair of the facility.
3. Resident management: ensure that the residents abide by the rules and regulations, and manage the check-in and check-out procedures.
4. General management: formulate and implement relevant policies and regulations, resolve complaints, provide necessary consulting services, manage budget and expenses, and coordinate related activities.
5. In terms of student dormitory management, they may be responsible for safety and health-related work, including staff check-in and check-out, custody and maintenance of public property, etc. They may also be responsible for the dormitory guard's duty, ensuring that they are on duty 24 hours a day, opening and closing the dormitory door according to the rest time, urging the students to get up in the morning, checking the situation of not returning at night, checking the internal affairs at specific times and making duty records, registering and reporting the violation of discipline, etc.
tapi,aq penasaran waktu Yusuf bilang sudah kenal lama dengan Inayah,cuma baru dipertemukan kembali di penginapan itu.emang bener begitukah,Yusuf udh lama kenal Inayah?