Khan and Major General Arngan had only interacted twice. Their first meeting had been during Colonel Norrett's attempted evolution, while the second was in the Harbor, right before Khan's promotion and lessons to the Global Army's scientists.
Nevertheless, the network saw the two men as allies. The General had sponsored Khan's promotion, publicly vouching for him and his expertise. He had even negotiated for higher benefits in exchange for his knowledge. His support for Khan was undeniable, and many believed he had played a role in avoiding sentences for the slaughters.
As for Khan, he had a good impression of the General. Even without his friendship with Colonel Norrett, he would like the man, which made him hesitant toward the message. Khan didn't want to refuse his request for help but would prefer to provide it once things were safer.