Front-runners

I drink a healing potion. and Suddenly I got a notification.

"Oh... It's one of the front runners.? Why did they contact me?"

"Hey, Luxifer"

"What is it?"

"We're still stuck outside the kingdom. we can't proceed"

"Huh? did you already do the quest line Lady in cold Ice"

"Yes! Where at the cave. but seems like we are forced to kill the worshippers. and after that the quest line finished"

"Wait in the checklist, If I remember correctly, Killing them is optional"

"But that's the only thing that is written then the quest is finished"

"I guess you need to do the 3 Pillar, I will make a mark it on my map, so you can copy it with others"

"Yes!".

After that, many people advance to the main story line of the floor. But they still can't access the city. Which may be a Bug in the devs.

"It could be a bug, I got inside the city easily"

Hmm? Erika is online.

"Hey Erika, do you want to party and level up"

"Sorry can't I'm doing dailies and going to log out"

"oh okay"

That's odd of her. did something happen?