What the hell is it?

Anno paid no attention to Narita, and continued to speak her mind: "But the Bank can't run by itself either. Hikaru's intention when he wanted to let ordinary people use Runes was to shorten the gap between nobles and commoners, and between ordinary people and people capable of using magic."

"The Bank must have employees to operate it, we are short of human resources, especially those who are able to work and are reliable."

"Looks like… we're back to the manpower shortage problem again. However, we still have a few people we can use. Perhaps I will nominate a few trustworthy and qualified people to manage the bank; other residents of the territory can apply to be an employee of the bank."

"Of course… a job as an employee of a bank also depends on many factors, of which, the biggest factor is literacy."

"More than 95% of the population is illiterate, which also causes many difficulties."