Good morning dude. It's almost 7. Where are you? - Paul.
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Dude, our shift started 30 minutes ago. Youre late. - Paul
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Dude, are you coming to work today? Call me - Paul
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Dude, can't come to work today. Not feeling well. - Mikhael
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Oh, sad to hear that dude. Ok, rest well. Surely, you won't be coming to school later as well. - Paul
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Yeah, I won't. Please tell Miss Cara as well. - Mikhael
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Sure dude. I will. Rest well. - Paul
Flashback...
Mikhael...
"Callers Evaluation will commence next week guys. I want everyone in our team to be at their best and aim for total customer satisfaction ok. I dont want customer complaints, only sup calls. CSAT scores will come out a week after that. Good luck to all of us, Miss Cara announces over lunch meeting.