The time that a customer requests an Anti-Virus

So, a customer called me over the phone and asked me on what is the best antivirus he should get, which would protect his PC from getting hacked.

I recommended Kaspersky Internet Security and I said to him that he has to pay for it.

"Pay for it?" he says... "That's stupid."

I told him; "You pay for protection, you pay for its price."

"Why should I pay for an antivirus when I can get for free?"

I explained the beneficial difference of paying for an antivirus that has all the security features and having a free antivirus. Of course, there is some free antivirus that you can upgrade for premium features like the Big Triple A's (in reference to Avira, Avast, and AVG).

He says "Ok. I will just download from torrent."

Hours later, he calls back to tell me that Kaspersky is a bad antivirus program. He explains that it did not do its job even for a pirated copy. Because, he explains that everytime it updates... It gets a notification every 5 seconds that Kaspersky is not working. Do take note that when you download a pirated copy of Kaspersky, it would definitely do that.

So, I told him that he should reinstall it instead or buy a license key. And he said he doesn't want to buy. He wants to get it for free and ranted at me angrily that I should install it (the pirate copy of Kaspersky) for him. I explained that "even if I installed it and you pay me, I rather let you buy the software (antivirus with Internet security features) instead because they're of the same price".

He ended the call afterward. Not one word heard from him again about this issue. Either he paid for the program or probably went to buy an Apple Macintosh.

And if you ever wondered why I am very hesitant to install the pirate software he provided, it's because I am pretty sure he is sure ready to shift the blame on me.