Experience in apartment serviceHere are some tips on apartment services:
* * 1. Service content **
1. * * Basic services must be comprehensive **
- As some service apartments had shown, basic services such as free cleaning, laundry service, and 24-hour security were the key to improving the satisfaction of residents. These services could allow residents to feel convenient and comfortable without having to worry about daily affairs after a busy life or work. For example, for high-net-worth clients who worked longer hours, the provision of daily cleaning services could greatly meet their needs.
2. * * Special services can add points **
- Apart from the basic services, the special services made the apartment stand out. If some apartments provided butler services, the butler could provide customized services according to the individual needs of the residents, such as arranging special dining needs and assisting in organizing private activities. In addition, some apartments were equipped with super rich public areas such as gyms, independent outdoor gardens, and video rooms to meet the leisure and entertainment needs of residents and improve their quality of life.
* * 2. Equipment allocation **
1. * * Attention to details in living facilities **
- Inside the room, the facilities had to be carefully arranged. For example, in the independent kitchen, in addition to the common large refrigerator, dishwashing machine, etc., even the kitchenware was complete, making the residents feel at home. The bathroom was separated from the dry and wet ones, and it was equipped with a washing and drying machine to improve the convenience of life. At the same time, the lighting design of the room, such as the floor-to-ceiling window in the living room and the large bay window in the room, could create a comfortable living environment.
2. * * Supporting facilities increase attractiveness **
- The facilities around the apartment were also very important. If there were commercial facilities around the apartment, such as commercial streets, coffee shops, high-end restaurants, etc., they could meet the consumption needs of the residents. Close to shopping places, ecological parks, etc., such as near Bailian South Shopping and Meilong ecological park, or near a livable area like Xuhui Riverside, with the city government, parks, and other top-notch supporting facilities, it would increase the attractiveness of the apartment to the residents.
* * 3. Different customer groups **
1. * * Business customer group requirements **
- For business people, the location of a service apartment was crucial. If it was located in the core area, convenient transportation, close to the business district or industrial park, such as Xuelang Town in the economic development zone, near the financial street, or close to a large number of foreign-funded enterprises such as the new city of Shanghai, convenient business travel was an important factor to attract them. At the same time, for business guests who lived in other places for a long time, it was also important for the apartment to provide a complete, independent and self-service residence.
2. * * Family customer group requirements **
- For families, especially families with children on vacation, the room layout should be reasonable and fully functional. For example, if there were enough rooms, the layout of a 3 + 1 room could meet the living needs of a family. At the same time, the safety and comfort of the surrounding environment, such as the opportunity to get close to nature near the ecological park, were also factors that attracted families.
Apartment management concept and service tenetDifferent types of apartments had different management concepts and service tenets:
** 1. Orange Castle Apartment (Commercial Apartment)**
1. ** Management Concept **
- ** Operation **: Build a living rental circle with tenants as the foundation and work with neighboring businesses to let tenants enjoy the same membership benefits as other businesses.
- ** Management **: Learn from the hotel service management model, there are independent public areas and front desk, room equipment is intelligent; butler is online 24 hours, pay attention to the construction of service concept, clear management indicators, strengthen the sense of ownership and active service.
- ** Service **: The room is clean and tidy, and the facilities are complete. During the epidemic, free express delivery, takeout, and door-to-door delivery are provided. House exchange and house-keeping services are provided in the same city. The service for long-term tenants is more comprehensive. We provide job search services together with Orange Castle Shangyu Group (enterprise executives) and post recruitment positions on the public account.
- ** Brand Building **: Upgrade the brand, strengthen the user's brand concept, design products according to the user's needs, continuously update the rental space, pay attention to the details of the rental, and create a safe, comfortable, and home-like living atmosphere.
2. ** Service Mission **: To provide customers with safe, convenient, comfortable, and friendly rental solutions, to become a high-quality life service operator, to reduce the rental cost of tenants while improving work efficiency, and to provide comfortable and safe housing products for urban youths and senior managers in enterprises.
** 2. School Dormitory **
1. ** Management Concept **
- ** People-oriented **: Respect, unite, rely on, and develop students. For students who have conflicting emotions and have poor personal cultivation, we must persuade them fairly and equally, help them distinguish right from wrong, control their emotions reasonably, take into account the feelings of others, and establish a good accommodation environment.
- "Strengthening the cultivation of students 'moral code of conduct": For example, junior high school students are in puberty. Through apartment management, the students' noble sentiments, healthy personality, independent living ability, teamwork ability, and hardworking spirit are cultivated.
2. ** Service objective **: It is an important activity place for students in addition to the classroom. It creates a "home" atmosphere, meets the needs of students in terms of accommodation, and at the same time plays a role in educating people.(For example, the university apartment is the second classroom and the place to educate people). For example, the dormitory management center of Zhejiang University insists on the "three-three principle" of service and education, creating a three-dimensional management mode of "five-in-one" apartment. The student life park of Shanghai Normal University follows the concept of "infiltration education, fine management, and humane service" to create a "home" culture.
Apartment Service Manager's WorkThe apartment service manager was responsible for managing apartments, dormitories, apartment-style hotels, and other collective living places. Their jobs included:
1. In terms of environmental maintenance, he would maintain and clean the internal and external areas of the apartment, and arrange the cleaning and tidying of the rooms.
2. " In terms of facility management, supervise and coordinate the maintenance requests of the residents to ensure the safety of the facility, such as handling the repair of the facility.
3. Resident management: ensure that the residents abide by the rules and regulations, and manage the check-in and check-out procedures.
4. General management: formulate and implement relevant policies and regulations, resolve complaints, provide necessary consulting services, manage budget and expenses, and coordinate related activities.
5. In terms of student dormitory management, they may be responsible for safety and health-related work, including staff check-in and check-out, custody and maintenance of public property, etc. They may also be responsible for the dormitory guard's duty, ensuring that they are on duty 24 hours a day, opening and closing the dormitory door according to the rest time, urging the students to get up in the morning, checking the situation of not returning at night, checking the internal affairs at specific times and making duty records, registering and reporting the violation of discipline, etc.
What does a service apartment mean?Serviced apartments were complete, independent and self-service facilities for long-term commercial and residential guests. The guest rooms include one or more bedrooms, a separate living room, a fully equipped kitchen, and a dining area. It had hotel-style apartments, youth SOHo, white-collar apartments, and start-up apartments. A service apartment was essentially a hotel-like property, but it combined hotel facilities and family features to provide long-term accommodation services that were lower than the hotel's price. One of the biggest differences from a hotel was that it had home-like features, such as washing machines, kitchenware, and other essential household appliances, which ordinary hotels usually did not provide.
How to check in a self-service apartment?There were many ways to stay in a self-service apartment:
1. ** Password-lock check-in **: The landlord will provide the room password, and the tenant will check-in according to the password.
2. ** Keep the key and move in **: Find the key location according to the landlord's notice and move in by yourself.
3. ** Find a property to move in **: For a trust apartment, you can find a property and move in according to the guidance of the staff.
4. ** Landlord personally receives guests **: Landlord personally receives guests to better understand the needs of tenants and provide services.
5. ** Check in with smart devices **: After the hotel manager installed the smart door lock with the QR code, the tenant would book the room on the mobile phone, pay the deposit and room rate, upload the identity information, and receive the QR code key after the identity verification. After arriving at the hotel, the tenant could use the QR code key on the mobile phone to scan the reading head on the lock to unlock the door and check in. After that, the tenant could also check out on the mobile phone.
6. ** Self-service machine and robot-assisted check-in **: After arriving at the hotel, a 1-meter-tall robot will remember the tenant's appearance through Face Recognition technology. The tenant will swipe his face at the self-service machine in the lobby, and the backstage will connect to the public security system to confirm the tenant's identity information. The personal information will cover the entire scene in the hotel. After that, without the guidance of the waiter, the tenant can enjoy the hotel service by swiping his face. After the registration, the elevator activated the waiting system. The robot took the tenant to the room. The elevator identified the tenant's identity and determined the intention of the ride through the sensorless body control system. When it reached the floor, the camera identified the tenant's identity at the door of the room. The door automatically opened and the tenant could enter the room to rest.
7. ** Mini programs check-in **: scan the QR code information at the front desk of the hotel, use the citizen ID card, electronic ID card, or "application code" and other authentication methods to fill in the form according to the prompt. The system will automatically realize the steps of passenger health verification, room reservation, real person verification, check-in registration, etc. in one stop. Finally, you can use the Mini programs to successfully register and receive the room card.
High-end apartment butler service chargesHigh-end apartment butler service fees varied according to the region, service content, service time, and other factors. Generally speaking, the butler service for high-end apartments ranged from a few thousand yuan to tens of thousands of yuan per month.
For example, in Beijing City, some high-end apartment butlers charged 8000 to 15000 yuan per month. The services included receiving guests, arranging housekeeping services, and maintaining apartment facilities. In Shanghai City, some high-end apartment butlers charged 10000 to 20000 yuan per month. The services included receiving guests, arranging housekeeping services, maintaining apartment facilities, and assisting the owner in handling daily affairs.
It should be noted that the above charging standards are only for reference. The specific charging standards need to be negotiated and determined according to the actual situation. At the same time, when choosing a high-end apartment butler service, it was recommended to choose a formal service agency to ensure the quality of service and safety.
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High-end apartment property service highlightsThere were many highlights in the property services of high-end apartments. First of all, in terms of security, the density of personnel was high and the division of labor was clear. For example, there were four service staff in the entrance hall of the Bulgari apartment. Staff No. 1 opened the door for the owner when he returned home, and staff No. 2 opened the glass door at the entrance. The two butlers behind the front desk took turns to answer the phone 24 hours a day. Secondly, the cleaning and maintenance services were meticulous. Cleaning was the foundation. Before moving in, there were professional maintenance personnel to check the operation of all the facilities in the house and deliver it to a brand new home. In addition, there was a regular room cleaning and linen change service, such as three times a week and two times a week. In addition, the supporting services were rich and high-end, such as the top-notch decoration of the clubhouse, art hanging paintings, bonsai flower arrangement, etc. After paying, they could share the hotel's heated swimming pool, the gym with one-on-one guidance from Victoria's Secret coaches, etc. There were also exclusive customized private services that suited high-end customers, such as priority booking of Michelin restaurant dining experience, the latest sports car or luxury business car test drive right and purchase quota, international art auction service, etc.
Self-service apartment check-in flow chartThe following are the common check-in procedures for self-service apartments:
1. * * Check in process of self-service apartment with QR code lock **
- The tenant booked the room, paid the deposit and room rate, and uploaded his identity information on his mobile phone.
- After the identity verification was passed, the tenant received the QR code key.
- After arriving at the apartment, the tenant opened the QR code key on his mobile phone and scanned the reading head on the lock to unlock the door.
- When checking out, it was done on the mobile phone. The manager could remotely take back the tenant's unlocking authority through the management software.
2. * * Check in process of password lock self-service apartment **
- The landlord provided the tenant with the room password.
- The tenant entered the room according to the password.
3. * * Self service apartment check-in process using face recognition technology **
- After arriving at the hotel, they would remember the faces of the guests through the one-meter-tall robot face recognition.
- The guest swiped his face at the self-service machine in the lobby, and the backstage connected to the public security system to confirm the identity information of the resident. His personal information covered the entire scene in the hotel.
- The elevator activated the waiting system, and the robot brought the guest to the room. The elevator identified the guest's identity and determined the intention of the ride through the sensorless body control system, and directly arrived at the check-in floor.
- When they arrived at the door of the room, the door automatically opened after the camera identified their identity. The guests could enter and rest.
4. * * Check in process of self-service apartment with keys **
- According to the landlord's notice, he found the key location.
- He entered the room on his own.
5. * * Check in process of the entrusted apartment **
- He found the property management staff.
- They checked in according to the staff's guidance.
How to check into a self-service apartment hotel?There were many ways to stay in a self-service apartment hotel:
1. ** QR code smart door lock check-in method **: When the hotel installed the QR code smart door lock, there would be a supporting management software (such as Meizhu). The tenant first booked the room on his mobile phone, paid the deposit and room rate, and uploaded his identity information. After the identity verification, he received the QR code key. After arriving at the hotel, he opened the QR code key with his mobile phone and scanned it with the reading head on the lock to unlock the door. He could also check out on his mobile phone.
2. ** Password-lock check-in method **: The landlord will provide the guest with the room password, and the guest will check-in according to the password.
3. ** Method of staying with keys **: Find the key storage location according to the landlord's notice, and then move in by yourself.
4. ** Ways to find a property owner **: For entrusted apartments, you can find a property owner and let the staff guide you to move in.
5. ** Landlord Personally Receives Guests **: Landlord personally receives visitors. This method can better understand the needs of visitors and provide services.
6. ** Self service check-in method **: You can use your ID card, QR code, Captcha, mobile phone number, membership card, etc. to check in at the self-service check-in machine (32-inch). You can also retrieve your card.(e.g. ID card, QR code, etc., card collection when checking in), hair card (issuing hotel room card), fingerprint identification (As a proof of issuing a room card and collecting fingerprints), Top-up (UnionPay card or cash payment method to recharge the hotel's special card), advertisement broadcast (Online version of the headquarters unified background management), video recording (collection and verification of customer Face Recognition), printing (printing transaction voucher), card reading (reading UnionPay card, hotel card), Weixin Pay (scanning QR code to generate mobile phone Captcha confirm payment), voice control payment (AliPay payment through voice reading to confirm transaction) and other functions. The machine can automatically turn on and off at a fixed time to support power outage transactions (can still be handled normally after power outage).
7. ** Robot and check-in method: After arriving at the hotel, the 1-meter-tall robot would remember the guest's appearance through Face Recognition. The guest would swipe his face at the self-service machine in the lobby, and the backstage would connect to the public security system to confirm his identity information. Then, the guest's personal information would cover the entire scene of the hotel. After swiping his face, he could enjoy the hotel service. After registration, the elevator would start the waiting system, and the robot would take the guest to the room. The elevator would use the sensorless body control system to identify the guest's identity and determine the intention of taking the ride before stopping at the check-in floor. The door automatically opened after the camera at the door identified him.
Long term rental service apartment in Hong Kong with kitchenSome long-term rental service apartments in Hong Kong had a kitchen. For example, the Hotopan Serviced Apartments provided a variety of conveniences for the residents. Although the kitchen was not explicitly mentioned, it mentioned cooking related content. It could be speculated that there might be a kitchen or an area for cooking. There was also a mention of a shared kitchen in a service residence. Although there were some problems with the shared kitchen, such as chaotic item management and delayed maintenance of damaged facilities, it also indicated that there was a type of service residence with a kitchen (shared kitchen). In addition, the service apartments under the flexible rental brand of "Townplace" launched by Sun Hongkai Real Estate did not explicitly mention whether there was a kitchen. However, from the different rental plans and furniture design styles to meet the different preferences of the residents, there might also be apartments with a kitchen.