TikTok paid more attention to user reports and dealt with them quickly. If users find inappropriate content, such as fake persona design problems, business-related torts, etc., they can report the violation clues through the station's reporting function or report email (
[email protected]). TikTok will accept, verify, and dispose of the reports. For example, in April 2024, it accepted 14135 cases of online enterprise copyright infringement reports and disposed of 823 accounts. TikTok had a set of handling mechanisms to deal with various illegal activities such as cyberviolence and corporate torts, including early warning and handling of inappropriate speech-related incidents, taking different reminders and intervention measures for different scenarios and users, and banning comments or even statements and publicity for accounts with inappropriate behavior according to the severity. However, TikTok also faced challenges when dealing with reports. For example, it was difficult to clearly distinguish between cyberbullying and non-cyberbullying. There were no qualitative and quantitative standards, and governance needed to be combined with individual cases. But overall, TikTok was more active and efficient in dealing with reports.
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