One horror story is when a call centre agent kept getting harassed by an angry customer. The customer used offensive language and wouldn't stop shouting, even after the agent tried to calmly resolve the issue.
It's not a true story. Usually, such works are based on imagination and crafted to engage the readers or viewers. The plot and characters are invented to tell an interesting tale.
One story is about a call centre agent who always heard strange whispers while working the night shift. He thought it was just his imagination at first, but then things started to move on their own. Papers would fly off desks and the lights would flicker for no reason. Another story involves an old call centre building where employees claimed to see a shadowy figure wandering the halls at midnight. It was said to be the spirit of a former employee who had passed away suddenly in the building.
Most likely they are just superstition. In call centres, people are often under a lot of stress and work long hours. This can make their minds play tricks on them. Strange noises could be due to faulty equipment or the building's infrastructure. The so - called ghostly sightings might be just misinterpretations of normal things in a tired state.
I'm not sure specifically what this 'gurgaon call centre horror story' is. It could be about bad working conditions like long hours, high stress, or maybe some spooky events that happened in the call centre in Gurgaon. Without more details, it's hard to say exactly.
The main characters are likely to be the employees working in the call centre. There could be a young, ambitious agent who is new to the job and trying to prove himself. There might also be an experienced agent who has seen it all and is a bit jaded. And of course, there could be a manager or supervisor figure who has to deal with the various issues that crop up among the staff during that night.
The main theme is often about the experiences and challenges of the characters working in a call centre during one night. It may include themes like job stress, personal relationships among colleagues, and self - discovery within the work environment.
Another common type is when there are miscommunications due to language barriers or different accents. The agent may not fully understand what the customer is asking, and the customer may not understand the agent's response. This can result in a frustrating experience for both parties. Also, long wait times for customers before they get connected to an agent can be a big source of horror stories. Customers get impatient and annoyed, and by the time they reach an agent, they are already in a bad mood.
The main characters in 'One Night at Call Centre' full novel usually include the call centre agents. There could be a young and ambitious agent who is trying to prove himself in the job. There might also be an experienced agent who has seen it all in the call centre world. And of course, there would be a manager or supervisor who has to keep everything in order. Each character has their own role to play in the events that unfold during that one night at the call centre.
The main plot often revolves around the experiences of the call centre employees during one night. It might include their personal problems, interactions with customers, and the unique dynamics within the call centre environment.