In a particular call centre, an agent received a call from a prankster. The prankster pretended to be in a very serious situation, like having a life - threatening emergency. The agent spent a lot of time trying to help, only to find out it was a joke. This wasted valuable time that could have been used to assist real customers in need.
One horror story is when a call centre agent kept getting harassed by an angry customer. The customer used offensive language and wouldn't stop shouting, even after the agent tried to calmly resolve the issue.
There was a call centre where the system crashed during a peak time. Agents were unable to access customer information, and customers were getting frustrated because they had to repeat their problems over and over again. Some customers even left bad reviews for the company as a result.
Sorry, without more information, I can't share specific details. It could be any number of things that make it a 'horror story' as mentioned before.
Another common type is when there are miscommunications due to language barriers or different accents. The agent may not fully understand what the customer is asking, and the customer may not understand the agent's response. This can result in a frustrating experience for both parties. Also, long wait times for customers before they get connected to an agent can be a big source of horror stories. Customers get impatient and annoyed, and by the time they reach an agent, they are already in a bad mood.
One story is about a call centre agent who always heard strange whispers while working the night shift. He thought it was just his imagination at first, but then things started to move on their own. Papers would fly off desks and the lights would flicker for no reason. Another story involves an old call centre building where employees claimed to see a shadowy figure wandering the halls at midnight. It was said to be the spirit of a former employee who had passed away suddenly in the building.
I'm not sure specifically what this 'gurgaon call centre horror story' is. It could be about bad working conditions like long hours, high stress, or maybe some spooky events that happened in the call centre in Gurgaon. Without more details, it's hard to say exactly.
One horror story could be about hidden fees. A customer booked a flight through Flight Centre, and only at the airport did they discover there were a whole bunch of extra charges that weren't made clear during the booking process, like some mandatory 'booking service fees' that added a significant amount to the overall cost.
One horror story could be long waiting times. People might wait for hours just to be seen by an advisor. Another is unhelpful staff. For example, some staff may give wrong information about available jobs or training programs. Also, there could be issues with the system. Like the system losing someone's application details, causing a lot of stress and delays for the job seeker.
One horror story is when someone's pet suddenly made a lot of noise during an important Zoom call. The cat jumped on the keyboard and started walking all over it, causing the person to accidentally mute and unmute themselves repeatedly while trying to shoo the cat away. It was really embarrassing as they were in a serious work meeting.
I received a call from a number that seemed normal at first. But when I answered, a distorted voice started whispering strange things like 'you're not alone' over and over. It gave me chills all over my body. I checked every room in my house just to make sure there was no one there.
One time, a girl received a prank call from someone who claimed to be outside her window. He described what she was wearing and the layout of her room. She was terrified and called the police immediately. Turns out it was a 'friend' of a friend who thought it would be funny, but it was far from it.
There was a doctor on call who went to a remote village in a foreign country. When he entered a patient's hut, he found strange symbols painted all over the walls. As he started treating the patient, he felt an intense coldness and a sense of being watched. Later, he learned that those symbols were related to some old, dark superstitions in that area. The experience haunted him for a long time.