These horror stories can make waiters and waitresses more cynical. For example, if they've had multiple experiences of being yelled at by customers, they may start to expect the worst from new customers. They might become less friendly over time because they are always on guard.
One horror story could be when a waiter had a customer who was extremely rude. The customer kept yelling at the waiter for every little thing, like the water not being cold enough or the bread taking too long to come, even though it was just a normal wait time. The waiter had to keep smiling and trying to please the customer, but the customer just got nastier.
The waiter's etiquette training included basic etiquette, professional image, service attitude, communication skills, reception procedures, table manners, privacy protection, and emergency response. Basic etiquette included polite language, correct standing posture and walking posture, smiling service, and so on. In terms of professional image, he taught the waiters how to maintain a clean professional appearance, including clothing, hairstyle, makeup, and other requirements. Service attitude emphasized proactive, warm and friendly service attitude, as well as how to deal with various needs and complaints from customers. Communication skills include effective listening skills, clear verbal communication, non-verbal communication, and so on. The reception process explained in detail the process of receiving customers and the etiquette details that should be paid attention to in every step from welcoming customers to sending them off. In terms of table manners, waiters needed to master the table layout, tableware placement, order of serving, and pouring skills. The privacy protection aspect taught how to protect the privacy of customers during the service process, including not eavesdropping on customer conversations and properly handling customer information. In terms of emergency response, they trained the waiters on how to deal with unexpected situations, such as sudden illness of customers and equipment failures in the restaurant.
There were several ways to improve the waiter's service awareness. First, they had to cultivate the employees 'service awareness and let them realize that service was the core competitiveness of the restaurant. Secondly, they would train their employees in etiquette knowledge so that they could show professionalism and courtesy in their service. In addition, they would cultivate the communication skills of their employees so that they could communicate well with their customers. Also, train the service skills of the employees so that they can show efficiency and quality in the service. In addition, the training should also focus on the analysis of customer needs to help employees better understand customer needs and provide better service. In short, through comprehensive training, the restaurant could improve the service awareness of the employees and provide a better service experience for customers.
One challenge is getting used to the fast - paced work. The restaurant can be really busy, and she has to serve customers quickly. Another is dealing with difficult customers who might be rude or impatient.
Waiters need to have excellent communication skills. They have to be able to clearly understand customers' orders and convey any special requests to the kitchen staff. For example, if a customer has a food allergy, the waiter must communicate this accurately.
Well, it could be about how Chinese waiters experience Christmas. Maybe it's about their special encounters with customers during the Christmas season. For example, they might have to deal with different Christmas traditions that customers bring into the restaurant, like asking for special Christmas - themed dishes or having Christmas parties in the restaurant.