For the full story of SFV, you could try exploring the official game website or community forums. Sometimes, developers share detailed background stories and updates there. Also, keep an eye on related comics or novels if they exist for supplementary narrative.
It could be due to problems with your device. For example, insufficient storage space might stop the general story from loading properly. Also, if there are issues with the graphics card or other hardware components, it can affect the gameplay. Try freeing up some space or updating your drivers.
It could be due to a problem with your game installation. Try reinstalling the game to see if that resolves the problem. Also, make sure your system meets the minimum requirements for playing the general story in SFV.
Perhaps it's a server-related problem. Server outages or maintenance can stop you from playing the general story. Also, make sure your game account is in good standing and there are no restrictions on your access.