gurgaon call center horror story

I'm not sure specifically what this 'gurgaon call centre horror story' is. It could be about bad working conditions like long hours, high stress, or maybe some spooky events that happened in the call centre in Gurgaon. Without more details, it's hard to say exactly.

Sorry, without more information, I can't share specific details. It could be any number of things that make it a 'horror story' as mentioned before.

Well, a common 'call center agent horror story' is getting prank calls. Some pranksters waste the agent's time by pretending to be interested in the product or service but then start making jokes or just being silly. Agents also face horror when they are transferred a call from another agent who didn't handle the initial situation well. So, the new agent has to deal with an already frustrated customer. Moreover, there are times when the call quality is so bad that the agent can't understand the customer, and the customer gets angry because they think the agent isn't listening.

One horror story is dealing with extremely rude customers. I once had a customer who just screamed at me non - stop for a minor issue. They wouldn't let me speak and just kept hurling insults. Another is the long working hours. Sometimes we had to stay overtime without proper notice just to finish handling a large volume of calls. And also, the strict monitoring. Every call is recorded and analyzed, and if you make a small mistake in what you say, you could get in trouble.

One horror story could be dealing with extremely angry callers all day. For example, a BuzzFeed call center agent might have to face a customer who is furious about a wrong article or misinformation. The caller could be shouting and using offensive language, making the work environment very stressful.

There could be numerous possibilities for the Gurgaon Sector 35 horror story. It could be centered around a particular incident that happened years ago. For example, perhaps there was a tragic accident in that sector and ever since, people have reported strange happenings. Maybe they've heard whispers when no one was around, or seen shadows moving in an unnatural way. Some might believe it was the spirits of those who perished in the accident still lingering in the area. It could also be that there is an old cemetery or burial ground in Sector 35 that has some spooky tales associated with it, like apparitions rising from the graves at midnight or strange lights hovering over the tombstones.

Yes. An agent once had to deal with a customer who demanded a full refund for a service that they had misused according to the terms and conditions. When the agent tried to explain the situation, the customer became extremely aggressive, started using racial slurs. The agent was in tears after the call but still had to continue with other calls. It was a really horrible experience.

One story is about a call centre agent who always heard strange whispers while working the night shift. He thought it was just his imagination at first, but then things started to move on their own. Papers would fly off desks and the lights would flicker for no reason. Another story involves an old call centre building where employees claimed to see a shadowy figure wandering the halls at midnight. It was said to be the spirit of a former employee who had passed away suddenly in the building.

Another could be misinformation given by call center agents. Say an investor calls to ask about the risks associated with a particular financial product. The agent, who is not well - trained, gives inaccurate information, leading the investor to make a wrong decision that results in financial losses.

Another experience could be dealing with extremely long and complex calls. Like when a customer has multiple issues related to different products or services all in one call. The call center agent has to juggle all this information, keep the customer on track, and find solutions for each problem, which can be mentally exhausting.