One horror story could be long waiting times. People might wait for hours just to be seen by an advisor. Another is unhelpful staff. For example, some staff may give wrong information about available jobs or training programs. Also, there could be issues with the system. Like the system losing someone's application details, causing a lot of stress and delays for the job seeker.
I know of a story where a person was promised a specific job training opportunity at the job centre. They prepared for it for weeks, but when the time came, the job centre had forgotten about it and offered no explanation or alternative. It was a huge disappointment for that person who had high hopes of getting new skills and improving their job prospects.
One horror story could be about hidden fees. A customer booked a flight through Flight Centre, and only at the airport did they discover there were a whole bunch of extra charges that weren't made clear during the booking process, like some mandatory 'booking service fees' that added a significant amount to the overall cost.
One horror story is when a call centre agent kept getting harassed by an angry customer. The customer used offensive language and wouldn't stop shouting, even after the agent tried to calmly resolve the issue.
Another common type is when there are miscommunications due to language barriers or different accents. The agent may not fully understand what the customer is asking, and the customer may not understand the agent's response. This can result in a frustrating experience for both parties. Also, long wait times for customers before they get connected to an agent can be a big source of horror stories. Customers get impatient and annoyed, and by the time they reach an agent, they are already in a bad mood.
Another story is about the living conditions. Some Job Corp dorms were in a really bad state. There were reports of mold, which is a serious health hazard. The facilities were also often overcrowded, making it uncomfortable for the students to live there. This not only affected their quality of life but also their ability to focus on their training and studies. For example, students living in such conditions might get sick frequently and miss out on important learning opportunities.
One of my job horror stories was when I worked in a restaurant. There was a really mean chef. He would constantly yell at the kitchen staff for the tiniest mistakes. Once, I just put a plate in the wrong place, and he screamed at me in front of everyone. It was so embarrassing and made the work environment extremely stressful.
One good topic could be the different people who come to the night centre seeking shelter. For example, you could write about a young runaway who finds a sense of community at the night centre. Another topic could be the volunteers at the night centre and their experiences, like how they deal with difficult situations or how they form bonds with the people they help. Or you could focus on the night centre itself as a place full of stories, with its own history and the changes it has seen over the years.
Another horror might be related to the training programs. There were cases where the promised training equipment was either broken or non - existent. For example, in a culinary program, the stoves were not working properly, and students couldn't get proper hands - on experience as they should in a normal training environment.
One of my live in job horror stories was when I worked at a hotel. I had to live in a tiny, damp room in the attic. The heating barely worked in winter, and it was always noisy as it was close to the elevator shaft. I could hardly get any proper rest.