It could mean a newly written novel that has been damaged in some way, like physically damaged (e.g., torn pages, water - damaged) or perhaps its content has been damaged in terms of plot or writing quality due to some unforeseen circumstances.
Suppose a new science - fiction novel is released. However, the early reviews point out major scientific inaccuracies in the plot that are so glaring that they make the story seem less believable. This negative feedback 'damages' the new novel's credibility among its target audience.
I think 'The Bell Jar' by Sylvia Plath could be considered. The protagonist, Esther Greenwood, is a 'damaged one' in many ways. She suffers from mental illness and is in a state of inner turmoil. The novel beautifully and poignantly depicts her journey through this damaged state, her breakdowns, and her attempts at recovery, all while providing a vivid picture of the society and the pressures that contributed to her state of being.
There could be various stories about damaged goods. For example, in a store, a customer might receive a product that has scratches or is broken during shipping. The story could revolve around how the customer tries to get a replacement or refund from the store. It could also involve the store's investigation into how the goods got damaged in the first place.
Overall, it's a decent adaptation. It keeps the key elements and themes from the Doctor Who franchise, but there might be a few minor differences to make it work in the novel format.
I recommend 'Cicada'. This was a novel written by He Huaisheng. The male lead had a problem with his eyes. In the story, the male protagonist's world was silent until he heard the sound of love. It was the sound of cicadas. This novel started with the problem of the male protagonist's eyes and unfolded a fascinating story.
Secondly, in a larger business, it's important to investigate the cause of the damage. Was it during shipping? Was it a manufacturing defect? Based on that, you can take steps like improving packaging, or working with the manufacturer to fix the quality issue. Also, communication with the customer is key. Let them know what you're doing to resolve the situation.