Look into the storage space of your device. If it's full, it may affect the app's ability to open the story. Try freeing up some space by deleting unnecessary files or apps. Also, some security software on your device might be blocking the app for some reason. Temporarily disable such security software and see if you can open the story.
First, try refreshing the page. A simple refresh might solve the problem if it's just a temporary loading issue. If that doesn't work, check your internet connection. A weak or unstable connection can prevent the comments from loading.
First, make sure your device has enough storage space. If the storage is full, it may prevent the game from opening. Delete some unnecessary files if needed.