What if the e-book reader is stuck and freezes?

Answer 1

If the Kindle e-book reader crashed, you can try the following methods:
1. Forcefully restart the device: press and hold the power button for 10 - 15 seconds until the screen turns black;
2. Check the battery level: If the battery has not been charged for a long time, the battery may run out and cause the device to crash. If the battery is low, please charge it in time.
3. Restore factory settings: If the first two methods cannot solve the problem, you can try to restore the factory settings. However, it should be noted that restoring the factory settings will delete all the data saved on the iPad, including books, notes, etc., so be sure to back up important data first. The steps to restore the factory settings are to press and hold the power button for 10 - 15 seconds until the screen turns black. Release the power button, and then immediately press and hold the Home button. The "System reset" option will appear on the screen.
4. Contact Amazon Customer Service: If none of the above solutions work, you can contact Amazon Customer Service for help. However, from June 30th, the China e-bookstore stopped the cloud download service, and the Amazon customer service also stopped supporting it.

If other e-book readers crashed, different devices might have different ways to restart. For example, some readers could press a button next to the charging port for about 7 seconds, select "restart" after the dialog box popped up on the screen, then wait for the reader to enter the initial state, and then wait for more than ten seconds to enter the progress bar state to restore the system state. After the progress bar is completed, you can enter the home page and use it normally. Some other devices could be restarted by pressing the power button for 30 seconds and then releasing it (such as the kindle paperwhite), or by connecting the Kindle to the computer through the original USB cable, then pressing the kindle paperwhite power button for 20 seconds (the Kindle screen would change in about 6 - 8 seconds, so ignore it, continue pressing the Kindle power button until 20 seconds).
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