Bank tellers can't do it

Answer 1

The work of a bank teller was complicated and challenging. It was indeed not something that ordinary people could do.

First of all, from the perspective of business operations, the teller was responsible for a variety of services, such as external deposits and withdraws, interest calculation services, which involved accurate computer accounting, the printing of certificates and passbooks, and cash collection and payment operations. Any mistake in any link could cause financial risks or customer disputes. When dealing with cash business, you must ensure that the cash is collected and kept accurately, and register the cashier's cash register. For important blank certificates and valuable documents, they also needed to strictly manage the process of receiving and keeping them, and record them in the relevant register.

Secondly, the teller faced a variety of customers, which required strong communication and adaptability. For example, when faced with uncles and aunties who forgot their passwords, they needed to be patient. Some uncles and aunties might be emotional and even make irrational behaviors, such as stuffing a walking stick into the counter when they entered the wrong password or sitting on the counter crying. The teller had to keep calm and deal with it properly.

Moreover, the teller's job had high requirements in terms of risk control and compliance. The teller should self-review the business, self-restrain, self-control and bear the risks. If full-time re-reviewers are required to carry out delayed review according to regulations, their respective responsibilities should also be clarified and mutually restrained. In terms of preventing fraud and other risks, the teller had to follow strict regulations. For example, in case of suspicious withdrawal, even if the customer was in a hurry, it had to be verified. In this process, it was likely to face the customer's incomprehension and even accusation, but the risk control could not be relaxed.

In addition, with the development of the banking business and the continuous introduction of new products, the tellers also needed to constantly learn new knowledge and policies, familiarize themselves with the bank counter management and daily operations, and familiarize themselves with national laws and foreign exchange management policies to adapt to the work needs. The combination of these various requirements made it so that bank tellers needed to have specific skills, psychological quality, and knowledge reserves. It was not something that ordinary people could do.

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