Some customers have horror stories about CVS Pharmacy's billing issues. They might be overcharged for their prescriptions or other items. There was a case where a customer was charged twice for the same prescription and it took weeks of back - and - forth with the pharmacy's management to get the refund.
Another horror story is related to expired products. There have been reports of CVS Pharmacy selling products that were close to or already expired. It's really concerning especially when it comes to medications and health - related items. In one instance, a customer bought a cough syrup only to find out later that it was expired and might have made their condition worse instead of better.
A common one is bad customer service. For example, some staff members at CVS Pharmacy are not very friendly or helpful when customers have questions about their prescriptions or over - the - counter products.
Well, one horror story I heard was about a customer who had a prescription that was constantly filled wrong. They were given the wrong dosage multiple times, which could have been really dangerous to their health.
Stock - related CVS horror stories are also quite frequent. For example, a customer might see an advertisement for a product at a great price in CVS. They go to the store, but the product is nowhere to be found. The employees either don't know where it is or say they never had it in stock in the first place, leaving the customer feeling misled and frustrated.
There are also times when new pharmacy software is introduced during a rotation. It has so many glitches and it's hard to figure out how to use it properly. This slows down the whole process of filling prescriptions and causes a lot of stress for everyone involved.
I've heard of a pharmacy that had a major inventory mix - up. They ran out of a common antibiotic but didn't inform the patients waiting for it. Instead, they just gave out some other random drugs thinking they were the same. This not only didn't cure the patients' infections but also made some of them develop side - effects from the wrong drugs. It was a complete mess and put the patients' health at great risk.
The most common one is probably mislabeling prescriptions. It's so easy to accidentally write the wrong name or dosage on the label. Another is the wrong drug being dispensed. I know of a case where a tech grabbed the wrong bottle because they were in a hurry. And then there's the issue of running out of a crucial medication and not being able to fill prescriptions on time, which leads to angry customers.
One common issue is long wait times. People often have to wait for hours to pick up their prescriptions. Another problem can be incorrect medications being dispensed. Some customers have reported getting the wrong pills or the wrong dosage, which can be extremely dangerous.
One horror story could be a pharmacy technician accidentally mislabeling medications. For example, mixing up the labels of a high - dose and a low - dose blood pressure medicine. This led to a patient taking the wrong dose and having a dangerous drop in blood pressure. It was a nightmare to sort out and endangered the patient's health.
One CVS horror story could be about long waiting times. I heard of a customer who had to wait for over an hour just to pick up a prescription. There was some confusion in the system and the staff seemed really disorganized.
Well, I had a rotation where the pharmacist I was working with was extremely unorganized. The inventory was a mess. There were expired drugs mixed in with the new ones. We almost dispensed an expired medicine to a patient. It was a close call and really scary thinking about what could have happened.
One horror story was when a pharmacy tech accidentally misread a prescription. Instead of giving the right dosage of a heart medication, they almost gave a much higher dose. Luckily, another tech double - checked at the last minute. It was really scary as it could have had serious consequences for the patient.