Can you share more about Starbucks customer horror stories regarding service?
Sure. There are cases where the staff is rude. They might be having a bad day, but that's no excuse to be impolite to customers. For instance, snapping at a customer who asks for a refill or being dismissive when a customer has a complaint about their order.
Can you share more about luxury store horror stories regarding customer service?
Sure. In some luxury stores, the salespeople might be overly pushy. For example, they keep pressuring customers to buy more expensive items, not respecting the customers' preferences or budgets. It makes the shopping experience very uncomfortable.
Can you share some more Walmart customer service horror stories?
Sure. A customer had a problem with a price mismatch. The sign on the shelf showed one price, but at the checkout, it was a different (higher) price. The customer service representative was not only unapologetic but also accused the customer of misreading the sign. It took a lot of effort from the customer to prove that the sign was indeed incorrect.
Can you share more about Brilliant Earth horror stories related to customer service?
Yes. Some customers might have had the experience of being put on hold for long periods when they called for help. For instance, they had an issue with a product and were transferred from one department to another without getting any real solution.
Can you share more about local gunshop horror stories related to customer service?
Sure. There was a gunshop where the staff was extremely rude. A customer asked some basic questions about different gun models for hunting purposes. Instead of answering politely, the staff made fun of the customer's lack of knowledge. This made the customer feel so uncomfortable that they never wanted to go back to that gunshop again.
Can you share specific Gamestop customer horror stories related to customer service?
Sure. A customer went in to buy a game for a younger relative. The game had an age rating that was appropriate for the relative. But the Gamestop employee tried to push a more expensive and inappropriate game on the customer, saying the one they wanted was 'boring'. This was really unethical behavior from the staff.
Share some customer service horror stories.
I once had an experience at a clothing store. I bought a shirt with a defect. When I went back to return it, the customer service person accused me of causing the damage myself. They were so dismissive and refused to give me a refund or an exchange. It was really frustrating as I had just bought the item and it was clearly a manufacturing issue. I ended up leaving the store very angry and never going back there again.
Share some customer service horror stories.
One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.
Can you share Fedex horror stories related to customer service?
Sure. I've heard of customers trying to get in touch with Fedex about a missing package. They were put on hold for hours, transferred from one department to another, and still didn't get any real help or answers.
Can you share dropshipping horror stories related to customer service?
A common horror story in dropshipping regarding customer service is when there is a lack of communication between the dropshipper and the customer. For example, if a product is out of stock, the customer is not informed in a timely manner. Instead, they keep waiting for their order, and when they finally inquire, they find out it's not available. This leads to a lot of dissatisfaction. Dropshippers need to have a proper system in place to keep customers updated on their orders at all times.
Can you share Spinlister horror stories related to customer service?
There could be a case where a customer had a legitimate complaint about a renter who was misusing their property. But Spinlister's customer service was slow to respond and didn't take appropriate action to protect the owner's interests. This led to further damage to the property and a lot of frustration for the owner.