Another horror story is about a customer who accidentally scanned an item twice due to the confusing interface of the self - checkout. When they realized it and tried to correct it, the system got all jumbled up and they ended up having to call for assistance. The staff took a while to come and in the meantime, the customer felt really stressed out. Self - checkout can be a real headache sometimes at Walmart.
Sure. A customer had a large number of items. The self - checkout kept beeping for no reason, and the conveyor belt stopped working several times. It took twice as long as a normal checkout would have.
There was this instance where the self - checkout scale was off. A customer was buying some fruits and vegetables. The scale thought the items weighed much more than they actually did, and the customer had to argue with the attendant to get it corrected.
One horror story could be when the self - checkout machine keeps malfunctioning. For example, it constantly scans items wrongly, saying an item is not in the database when it clearly is. It makes the checkout process extremely slow and frustrating.
A cashier once had a customer who paid with a large amount of small change. Counting all those coins took a lot of time and held up the line. The cashier was under pressure to keep the line moving but couldn't do much until all the change was counted. It was a nightmare.
Another horror story is about the incorrect pricing. Some items were marked at a very low price on the shelf, but when customers got to the checkout, they were charged a much higher price. Walmart claimed it was a mistake, but customers were understandably angry as they thought they were getting a great bargain. This led to a lot of dissatisfaction and disputes during Black Friday at Walmart.
Sure. There might have been cases where the store had a pest problem. Rats or cockroaches scurrying around the aisles, which is a nightmare for shoppers. This could lead to a sense of disgust and a fear of buying contaminated products.
Sure. There was a time when a customer made an appointment for a specific time at the Walmart TLE. But when they arrived, they had to wait an additional two hours because the staff was behind schedule. It was a waste of the customer's time and they were really disappointed with the lack of punctuality.
Sure. I heard of a greeter who would tell inappropriate jokes to customers, especially to women. It made the customers feel harassed and unwelcome. Some even complained to the management but it took a while for the store to take action.
Sure. A customer had a problem with a price mismatch. The sign on the shelf showed one price, but at the checkout, it was a different (higher) price. The customer service representative was not only unapologetic but also accused the customer of misreading the sign. It took a lot of effort from the customer to prove that the sign was indeed incorrect.
Sure. There was a case where a manager was extremely rude to the employees. Yelling at them in front of customers for minor things like not folding a shirt in the exact way they wanted. This not only embarrassed the employees but also made the customers uncomfortable. It's a very unprofessional behavior that reflects badly on the whole store.
Sure. A customer once said that after the Walmart oil change, their car started making strange noises. It turned out that the oil level was incorrect. It was either too much or too little, which is a very basic mistake. This improper oil level can cause problems like poor lubrication or excessive pressure in the engine.
Sure. There was a story where a cashier saw a face in the security camera feed that wasn't supposed to be there. It was a distorted face that just appeared for a second and then vanished. It really freaked the cashier out.