Can you share specific Safelite horror stories related to customer service?
Sure. A customer called Safelite to schedule a windshield replacement. They were promised a certain date and time. But on that day, no one showed up. When the customer called to inquire, they were put on hold for a long time and then given some excuse about a scheduling mix - up. It was a very poor experience for the customer who was relying on them to get the job done as promised.
Can you share a specific 'radio shack horror story' related to customer service?
Sure. A customer walked into Radio Shack looking for a particular model of walkie - talkies for a camping trip. The salesperson assured them that the ones they had in stock were perfect for the job. However, when the customer got to the campsite, the walkie - talkies had a very limited range, not at all what was promised. The customer was left without a reliable means of communication during the trip, which was really frustrating.
Can you share Spinlister horror stories related to customer service?
There could be a case where a customer had a legitimate complaint about a renter who was misusing their property. But Spinlister's customer service was slow to respond and didn't take appropriate action to protect the owner's interests. This led to further damage to the property and a lot of frustration for the owner.
Can you share pharmacy horror stories related to customer service?
Sure. There was a time when a customer asked the pharmacist for advice on a new medication. The pharmacist was very rude and unhelpful, just pushing the pills without explaining any possible side - effects. The customer later had a bad reaction and felt betrayed by the lack of proper service.
Can you share a specific Comcast customer service horror story?
Sure. A friend of mine had Comcast service. One day, the cable stopped working. When he called customer service, he was transferred three times and each time he had to repeat his problem from scratch. After over an hour on the phone, the final representative told him it was a problem with the local area network which they couldn't fix right away and gave no estimate of when it would be resolved.
Can you share mexico resort horror stories related to customer service?
At some resorts, the customer service regarding activities was awful. Guests were promised certain excursions and activities as part of their package. But when the time came, the staff either cancelled at the last minute without proper explanation or made the guests pay extra for things that were supposed to be included.
Can you share a specific Orangetheory horror story about bad customer service?
There was an incident where a customer's locker was broken into at an Orangetheory studio. When they reported it to the staff, the staff seemed unconcerned and took a long time to even start looking into the matter. They didn't offer any immediate assistance or compensation to the customer for their lost items, which made the customer extremely disappointed with the overall customer service at the studio.
Can you share a Fashion Nova horror story related to customer service?
Sure. A customer had an issue with a defective item. When they contacted Fashion Nova's customer service, they were put on hold for a very long time. After finally getting through, the representative was not helpful at all. They didn't offer a proper solution like a replacement or a refund, but just gave some generic excuses about how it might be the customer's fault.
Share some customer service horror stories.
I once had an experience at a clothing store. I bought a shirt with a defect. When I went back to return it, the customer service person accused me of causing the damage myself. They were so dismissive and refused to give me a refund or an exchange. It was really frustrating as I had just bought the item and it was clearly a manufacturing issue. I ended up leaving the store very angry and never going back there again.
Share some customer service horror stories.
One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.
Can you share any Home Depot job horror stories related to customer service?
In some cases, employees have to handle customers who try to scam the system. For example, a customer once tried to return a used and damaged item, claiming it was defective when they bought it. The Home Depot employee knew it was a lie but the customer was so persistent. The company's return policy sometimes made it difficult for the employee to firmly say no, and they had to waste a lot of time arguing with the customer and trying to prove the item was misused.