There are also horror stories about data loss. A customer might accidentally delete important files and then expect the tech support to magically recover everything. Even if it's possible to recover some data, it's not always a 100% solution. And some customers get really angry when they realize that not all their data can be retrieved. This can lead to a very unpleasant tech support experience.
The most common one is probably the virus or malware attacks. A company's network can get infected, and all the computers start acting up. The IT support has to isolate the infected machines, clean them up, and make sure the data is not stolen. It's a huge hassle.
One horror story is when a customer spilled coffee on their laptop and then called tech support. They expected the laptop to be fixed for free immediately. They were rude and refused to accept that it was their fault. It took ages to make them understand they had to pay for the repair.
One common theme is misdiagnosis. Tech support often blames the wrong component, like software when it's a hardware problem. Another is slow response time, especially in urgent situations.
A customer reported that his computer was making strange noises. The tech support guy spent hours trying to figure it out. In the end, it was just a pair of headphones that had fallen behind the computer and was amplifying the normal fan noise. It was so funny that such a simple thing caused so much confusion.
A guy called saying his computer screen was blank. The tech support agent asked him to check the power cord. He said it was plugged in. After a while, it was discovered that he had plugged the computer power cord into the printer. It was a really simple mistake but super funny.
There was a case where a user called tech support for their printer. The support agent seemed very inexperienced. They gave the user wrong instructions on how to fix a paper jam. As a result, the printer's internal mechanism got damaged even more. It cost the user a lot of money to get it repaired later.
I heard a story where a user called because they couldn't print. After a lot of back - and - forth, it was discovered that the printer wasn't turned on. Another funny one was when a user thought their computer had been hacked because their cursor was moving on its own. It turned out their dog was nudging the mouse while it was on the floor. One more was a user who couldn't log into their account. They had forgotten their password, but were insisting that the computer was at fault.
The most common IT support horror story is probably related to user error. For instance, an employee clicks on a phishing link and unknowingly installs malware on the company's network. The IT support then has to deal with the consequences, which can include data theft or system crashes. Another common scenario is when IT support tries to upgrade hardware, but the new components are not compatible with the existing ones. This can lead to a whole host of problems, from slow performance to complete system failures.
One horror story is when a user accidentally deleted all the important data on the company server. The IT tech support had to try every possible data recovery method, but most of it was lost. It was a nightmare as it led to a big setback for the company's ongoing projects.
Another common horror story is communication breakdown. When the surgical tech doesn't communicate clearly with the surgeon about the availability of instruments or the status of the patient, it can lead to problems. Like if the tech doesn't tell the surgeon that a crucial instrument is malfunctioning, it can cause delays or mistakes during the operation.