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Can you share some typical 'customer service job horror stories'?

2024-12-05 15:50
3 answers
Anonymous
2024-12-05 20:43

Sure. There was a case where a customer service agent received a call from a customer who was drunk. The customer was slurring words and making no sense at all, but still insisting on getting help with an order that didn't even exist. It was a waste of time and very frustrating for the agent.

Anonymous
2024-12-05 19:54

A common horror story is when customers don't listen. I knew a customer service person who tried to explain a simple process to a customer about how to reset their password. But the customer just kept interrupting and saying they knew better. Eventually, the customer got locked out completely because they didn't follow the correct steps, and then blamed the customer service person for it.

Anonymous
2024-12-05 19:18

One of the horror stories in customer service is when there is miscommunication within the company. For instance, the marketing department made a big promise in an ad that the customer service department couldn't fulfill. So, the customer service agents had to face the wrath of the customers. They were constantly being yelled at and called liars even though it was not their fault at all. It took a long time to sort out the mess and regain the trust of the customers.

What are some 'customer service job horror stories'?

2 answers
2024-12-07 16:10

One horror story is dealing with extremely rude customers. I once had a customer who just started yelling and using offensive language right away because his order was a few minutes late. There was no chance to explain or apologize, he just kept on ranting. It was really intimidating and made the work environment very unpleasant.

Share some customer service horror stories.

1 answer
2024-11-24 19:06

I once had an experience at a clothing store. I bought a shirt with a defect. When I went back to return it, the customer service person accused me of causing the damage myself. They were so dismissive and refused to give me a refund or an exchange. It was really frustrating as I had just bought the item and it was clearly a manufacturing issue. I ended up leaving the store very angry and never going back there again.

Share some customer service horror stories.

3 answers
2024-11-01 07:21

One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.

Can you share any Home Depot job horror stories related to customer service?

2 answers
2024-11-26 01:21

In some cases, employees have to handle customers who try to scam the system. For example, a customer once tried to return a used and damaged item, claiming it was defective when they bought it. The Home Depot employee knew it was a lie but the customer was so persistent. The company's return policy sometimes made it difficult for the employee to firmly say no, and they had to waste a lot of time arguing with the customer and trying to prove the item was misused.

Share some airline customer service horror stories.

2 answers
2024-11-13 16:58

I had a flight that got delayed for 5 hours due to 'technical issues'. We were stuck in the airport lounge with no proper communication from the airline. They didn't provide any food vouchers or update us regularly. When we finally boarded, the plane was dirty and the seats were uncomfortable. It was a nightmare.

What are the typical dropship horror stories related to customer service?

1 answer
2024-11-17 22:36

A typical one is when the customer service of a dropshipper is non - existent. For example, a customer had an issue with a product they received, like it was the wrong size. They tried to contact the dropshipper for an exchange but got no reply at all.

Can you share specific Gamestop customer horror stories related to customer service?

2 answers
2024-12-09 13:30

Sure. A customer went in to buy a game for a younger relative. The game had an age rating that was appropriate for the relative. But the Gamestop employee tried to push a more expensive and inappropriate game on the customer, saying the one they wanted was 'boring'. This was really unethical behavior from the staff.

Can you share some more Walmart customer service horror stories?

3 answers
2024-11-16 11:38

Sure. A customer had a problem with a price mismatch. The sign on the shelf showed one price, but at the checkout, it was a different (higher) price. The customer service representative was not only unapologetic but also accused the customer of misreading the sign. It took a lot of effort from the customer to prove that the sign was indeed incorrect.

Can you share Fedex horror stories related to customer service?

3 answers
2024-12-08 21:32

Sure. I've heard of customers trying to get in touch with Fedex about a missing package. They were put on hold for hours, transferred from one department to another, and still didn't get any real help or answers.

Can you share dropshipping horror stories related to customer service?

2 answers
2024-12-06 00:57

A common horror story in dropshipping regarding customer service is when there is a lack of communication between the dropshipper and the customer. For example, if a product is out of stock, the customer is not informed in a timely manner. Instead, they keep waiting for their order, and when they finally inquire, they find out it's not available. This leads to a lot of dissatisfaction. Dropshippers need to have a proper system in place to keep customers updated on their orders at all times.

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