A business traveler checked into a hotel and realized he had forgotten his tie. He called the front desk and asked if they could provide one. The front desk clerk rummaged through lost and found and found a very flamboyant, bright - colored tie. The guest was a bit hesitant at first but when he put it on, he couldn't help but laugh. He later said it was the most unique 'hotel - provided' item he had ever received and it actually made his day.
There was a woman who brought her pet parrot to Walmart. The parrot was squawking all kinds of things like 'hello' and 'pretty colors'. Everyone was amused and gathered around to see the parrot. It was quite a scene.
Well, there's the story of a dad who planned to sing a lullaby to the baby as soon as it was born. But when the baby arrived, he was so choked up that he couldn't get a single note out. Instead, he just made some really strange croaking noises. Another dad had this elaborate plan to cut the umbilical cord in a very ceremonious way. But when the moment came, he got so nervous that he almost dropped the scissors. And there was a dad who was so eager to hold the baby that he accidentally elbowed the nurse in the face as he reached for the newborn.
One success story is about a hotel where a guest accidentally left their laptop in the room after checking out. The housekeeping staff noticed it immediately and informed the front desk. The hotel then contacted the guest promptly and arranged for the laptop to be shipped to the guest's home at no extra cost. This not only saved the guest a great deal of trouble but also made them very loyal to the hotel.
A business traveler arrived at a hotel extremely tired after a long flight. His room wasn't ready yet. Instead of making him wait, the hotel upgraded him to a suite for free so he could rest immediately. The staff also brought him a welcome drink and some snacks. This kind of flexibility and thoughtfulness really impressed the guest.
There was a hotel where a guest asked for extra pillows at midnight. The sleepy - eyed staff member not only got the pillows but also added a little note saying 'Sweet dreams! We hope these pillows make you float on cloud nine.' It was such a simple yet funny and sweet gesture that the guest remembered it for a long time.
Sure. There was a situation where an Xcom engineer was trying to repair a piece of equipment during a battle. But in his haste, he accidentally activated a self - destruct sequence on a nearby vehicle. The panicked look on his face as he tried to figure out how to stop it was really funny. Luckily, another teammate with better tech skills managed to override it just in time.
In a hotel, a guest had a very early flight the next day. The hotel arranged a wake - up call and also a complimentary ride to the airport. But the real touch was that the staff prepared a breakfast box for the guest to take with them since they would miss the regular breakfast. This attention to detail is what makes it a great customer service success story.
Sure. There was a hotel where a couple arrived very late due to flight delays. Their baby was crying because of hunger. The hotel staff quickly prepared a meal for the baby and also upgraded their room for free to make up for the inconvenience. It was a great display of customer service and became a hot story among travelers.
I heard of a customer who thought the computer's CD drive was a cup holder. They tried to put a coffee cup in it and then called customer service when it got stuck. The rep had a hard time believing it at first.
A friend of mine had a Tumblr - related customer service encounter. The support person answered his query in a very comical way. They sent him a series of GIFs that were related to his problem. It was so unexpected and funny. He was looking for help with a blog feature and instead of just typing out instructions, they used these really funny and relevant GIFs.