One memorable story is when a customer thought his hard drive was full because he had saved thousands of cat pictures and videos. He didn't understand why his computer was so slow until the tech support explained about storage space. Another is a person who tried to use a CD as a coaster for their coffee mug and then wondered why their CD - ROM drive wasn't working. It was full of coffee!
There was this really funny one. A user reported that their keyboard was typing random characters. The tech support person asked if there was anything unusual near the keyboard. The user said there was a cat sitting on it. Apparently, the cat was walking on the keys. Another memorable story was a person who couldn't get their software to install. They had been trying for hours. Finally, it was revealed that they were trying to install a Windows program on a Mac without using any emulation software.
The most memorable ones? Well, there was a case where a user called because their monitor had a strange smell. It turned out they had placed a scented candle too close to it and the heat had melted part of the candle onto the monitor. Also, a man was frustrated that his webcam wasn't working. After some back - and - forth, it was discovered that he had taped a piece of paper over the lens because he thought it was 'too nosy'!
I remember a story where a user thought their computer was overheating because it made a strange noise. The tech support found out that the user had a can of soda rattling in the drawer next to the computer. The noise was coming from there, not the computer at all.
A user once called saying their phone's screen was all black. The support person asked if they dropped it or got it wet. The user said no. After a while, it was discovered that the user had put a really thick case on the phone and accidentally covered the light sensor. So the phone thought it was in a pocket all the time and turned the screen off. It was funny how such a simple thing caused so much confusion.
There was a situation where a man paying child support was a bit of an inventor. He created these really strange but useful gadgets for the kids instead of giving money. Things like a self - stirring spoon for their cereal and a hat with built - in headphones. The kids thought it was the coolest thing ever, and it made the whole child support process a bit more interesting and fun.
There was a customer who purchased a fitness tracker. They contacted support because they thought the tracker was lying to them about the number of steps they took. They said they walked around their house all day and it showed only a few steps. After some questions, it was discovered that the customer had been shuffling around in slippers all day and the tracker wasn't registering the small movements properly. It was a really funny case of misinterpreting technology.
One common horror story is long wait times. People often have to wait on hold for hours just to talk to a support agent. Another is when the support agent is not trained well and gives wrong advice. For example, they might tell you to delete a crucial file thinking it's not important. Also, getting transferred from one agent to another multiple times without anyone actually solving the problem is a regular occurrence.
The most memorable one for me was when a tech support agent helped a disabled person to access their computer using voice commands. It was really amazing how they set up all the software and made it work perfectly. Another memorable story is about a non - tech - savvy person who accidentally deleted all their photos. The tech support team managed to retrieve them all. And a third one is a business that had a security breach. The tech support team not only fixed the security hole but also trained the staff on security best practices.
Sure. One time, a user called because their computer mouse wasn't working. The tech support guy asked them to check if it was plugged in. After a long silence, the user said, 'Yes, it is, but my cat is sitting on the mousepad and won't move!' Another story is about a guy who thought his printer was broken because it kept printing blank pages. Turns out, he had put the paper in upside down.
In 2020, my local community organized a drive - by birthday parade for a 90 - year - old neighbor. The cars were all decorated with balloons and signs. But one car's balloons got loose and started flying all over the place. It was chaos but also really funny. It made the old man laugh a great deal.
One memorable one is about a man who left his beloved old hat to his parrot in his will. The parrot would then perch on the hat and cackle as if it knew it was now the owner of this special hat.
Well, there's a story where a person called 911 because their ice cream cone melted too fast. They were so distraught over losing their treat that they thought it was a major crisis. Another is when someone called because their cat was stuck on the roof, but the cat came down right as the firefighters arrived. It was hilarious.