Can you share some furniture sales horror stories?
One horror story is when a customer ordered a custom - made sofa. They were promised delivery in 4 weeks. After 6 weeks, there was no sign of the sofa. When they called the store, the salesperson kept giving excuses like production delays and shipping issues. Finally, when the sofa arrived, it was the wrong color.
There was a case where a customer wanted to buy a wardrobe. The salesperson was very pushy and convinced the customer to buy an upgraded version which was much more expensive. When the wardrobe was delivered, it was damaged. The store refused to take responsibility, saying it was the customer's fault for not inspecting it immediately on delivery, even though it was clearly damaged during transit.
What are the common elements in furniture sales horror stories?
Late delivery is very common. Like I said before, customers are often promised a delivery time that is not met. Another is misrepresentation. Salespeople might over - sell a product, making it seem better than it actually is.
Can you share some sales horror stories?
One sales horror story I know is about a salesman who promised a client a very short delivery time without checking with the production team. When the time came, the product wasn't ready at all. The client was furious and cancelled the order, and the salesman lost his commission.
Can you share some IKEA furniture horror stories regarding assembly?
Sure. I know someone who bought an IKEA bed. The assembly instructions were so confusing. There were a million parts and the diagrams didn't seem to match up. It took them hours to try and put it together, and in the end, they had parts left over that they weren't sure where they were supposed to go.
Can you share some Medical Sales Rep Horror Stories?
One horror story is when a medical sales rep was promised a big bonus if they closed a deal with a major hospital. But the hospital's procurement process was a nightmare. They kept asking for new product demos, changing requirements, and delaying decisions. In the end, the rep spent months on it, sacrificed time with family, and still didn't get the deal. All that effort for nothing.
Can you share some overseas car sales horror stories?
One horror story is when a customer bought a so - called 'imported luxury car' overseas. When it arrived, it had major mechanical issues that the seller had not disclosed. The engine made strange noises and the brakes were faulty. The customer had to spend a fortune on repairs.
Can you share some furniture success stories?
Ethan Allen is also a great example. They focus on high - quality craftsmanship and classic designs. Their furniture is often made from fine materials. They have a reputation for durability and elegance, which has made them successful in the luxury furniture market. Their stores also provide excellent customer service, guiding customers in choosing the right pieces for their homes.
Can you share some funny furniture stories?
Sure. One time, my friend bought a self - assembling bookshelf. But when he assembled it, it looked more like a modern art piece than a proper bookshelf. The shelves were all crooked and it was so wobbly that every time he put a book on it, it seemed like the whole thing would collapse. It was hilarious.
Share some timeshare sales pitch horror stories.
One horror story is when a couple was lured with the promise of a free vacation. But during the sales pitch, they were held for hours in a small room with high - pressure tactics. The salespeople wouldn't let them leave, even when they said they were not interested. They kept pushing different offers and raising their voices, making the couple feel extremely uncomfortable and intimidated.
Share some sales tax audit horror stories.
There was a restaurant that got audited for sales tax. They were used to a simple way of calculating sales tax based on their total sales. But the auditor dug deeper and found that they were not charging sales tax correctly on some add - on items like special sauces or premium toppings. This led to a long and drawn - out audit process. They had to pay back taxes, and it also damaged their reputation a bit as customers heard about the audit and were worried about the restaurant's financial stability.
Can you share a specific Ashley Furniture horror story?
Yes. A customer ordered a sectional sofa from Ashley Furniture. When it arrived, it was the wrong size. It was much smaller than what they had ordered and measured for their living room. The customer had to go through a lot of hassle to try and get it exchanged, but the company was slow in responding and the whole process took months.