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Share some customer service horror stories.

2024-11-01 07:21
2024-11-01 09:52

I once had an issue with my cable service. The picture on my TV was constantly freezing. I called customer service. The representative was very rude and basically accused me of not knowing how to use my TV. They refused to send a technician without me paying a large fee first, even though I had a valid service contract.

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One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.

A friend of mine had a really bad experience with a clothing store's customer service. She bought a dress that had a manufacturing defect. When she went to return it, the store clerk was very unhelpful. They said it was her fault for not noticing the defect before buying. They wouldn't give her a refund or an exchange, and she ended up leaving very frustrated.

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