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Share some Dell tech support horror stories.

2024-11-20 13:10
2024-11-20 14:52

Well, I heard one where a customer had a simple hardware issue with their Dell laptop. The tech support made them go through countless software diagnostics that had nothing to do with the actual problem. It took weeks to finally get someone to admit it was a hardware fault.

More Answers

One horror story involves a Dell server in a business setting. The tech support took forever to respond when there was a critical issue. When they finally did, they sent the wrong replacement parts multiple times. This led to a significant downtime for the business, costing them a lot of money in lost productivity and additional repair costs.

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