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Comcast Retention Department Horror Stories: What Are They?

2024-12-09 18:49
2024-12-09 22:23

Well, there are tales of customers being promised certain deals by the retention department to keep them as customers. But then, Comcast fails to honor those deals. For example, a customer might be told they'll get a discounted rate for six months, but when the bill comes, it's the full price. This kind of bait - and - switch is a common theme in these horror stories.

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Some horror stories about Comcast's retention department involve long hold times. Customers have reported waiting for hours just to talk to someone in the department. It's really frustrating when you're trying to sort out an issue like keeping your service at a reasonable rate or fixing a problem with your existing plan.

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