I'm a fan of online novels and can't provide any information about complaints against the novel website. Zhulang was a well-known online novel platform that provided rich novel content and attracted the attention of many readers. If readers encounter any problems or dissatisfaction on the website, they can complain to the platform's customer service. However, as a fan of online literature, I can't understand the specific process of complaints or related information. If you have any other questions or need help, please feel free to let me know.