What are the abnormal behaviors of customers?The following are some of the possible abnormal behaviors of customers:
- In the financial business scenario:
- When handling the account opening business, the residence and mobile phone number provided by the ID card did not match the situation shown by himself. For example, the ID card showed that the residence was Guizhou and the mobile phone number was Guangzhou. He hesitated when asked about the residence address. Moreover, the difference between the ID card photo and the person was too big, and the Face Recognition did not pass. This situation might imply that there was a risk of opening an account under an impersonation.
- In the service evaluation scenario:
- When handling business at the bank, you feel that the teller is slow and the business does not meet the requirements. After giving a bad review to the teller, the teller thinks that the attitude is bad and is insulted (in this case, the teller's behavior is inappropriate, but the customer's bad review may be a normal reaction to dissatisfaction with the service. From the perspective of the teller, the customer's behavior may be abnormal).
- In the consumption scenario:
- In a restaurant, there was a lot of food near closing time. Halfway through the meal, one suddenly said that there was a smell in the food, but after the waiter explained and changed the food, he was still not satisfied. Moreover, it was abnormal to judge that there was a problem with another serving of the same food without eating all the food.
- When buying fish, their behavior was quite strange. For example, they asked to pour the water before weighing the fish clean, and after wiping the water with clothes, they were still worried and wanted to borrow the scale to weigh again. These behaviors might deviate from the normal customer behavior in the eyes of the merchant.
- In the case of a marriage relationship (this could be compared to a special "client relationship"):
- Men may have abnormal behaviors when they have someone outside of marriage, such as going to a romantic place with friends but emphasizing that they did not participate; dressing style is opposite to their own preferences and tends to be younger and trendy; spending more money but not knowing where to spend it, and afraid of being checked on their mobile phones.
- In the sales interaction scenario:
- When customers feel hesitant, they may suddenly change their sitting posture, subconsciously fiddle with small objects around them, stare at the product manual or remain silent for a long time, approach the bank account manager, ask for the opinions of others, etc.
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not bad. a good start no exaggerated expressions of odd behaviors. mo elitist views either