Wolf Whistle

Chicago

Switched Power Designs—Power Supply Group

Eighteen months ago

Richard Kerrigan stood nervously in front of the director of his division’s desk for thirty minutes shifting his weight from one foot to the other while Ronald Kitteridge spoke on the phone and read an article in the Chicago Tribune, his desk littered with empty paper coffee cups and piles of newspapers. He did not ask him to sit down in one of the two black vinyl and chrome chairs in front of his desk. Kitteridge largely ignored him.

Finally, Richard, tired of being ignored, spoke up in a gruff voice. “Mr. Kitteridge, I’m sorry to disturb you, but there is something wrong with the power supply for the new Cougar II troop transport.”

“And how does this concern you?” Kitteridge didn’t raise his eyes from his newspaper to meet Richard’s.

Richard, shaking but determined, continued. “My original design contained components from Minster because they are our preferred vendor.”

Kitteridge looked at him over the top edge of the newspaper. “So…?”

“When we tested my design, the Minster parts caused the power supply unit to overheat, and it started a fire.” Kitteridge’s face grew hard. Richard felt his face mottle with anger. He knew what he was up against. “I changed the components to ones supplied by Charter because they had much higher heat tolerance specs and the design held. But production is using the Minster component despite the fact Charter was specified.”

“We use Minster parts for most of our products. Why should this be any different?” Kitteridge barked.

Richard was treading on thin ice, but he was determined to do the right thing. He peered down at his blurry reflection staring up at him from the highly polished floor. The floor and the slick modern office contrasted directly with the unholy mess on Kitteridge’s desk.

He tried again. “You can’t risk a fire in one of those vehicles, sir. For this application, Minster sells substandard parts. They don’t meet the specifications the government gave us. We have to stop production.” Richard Kerrigan’s hands clenched and sweat beaded on his brow and upper lip. Junior engineers didn’t go up against Kitteridge and keep their jobs.

“The failure rate is a little more than five percent which is perfectly acceptable.” Kitteridge took a sip from the one cup that still held coffee. The director had a Keurig machine behind his desk. Of course, he didn’t drink the sludge the junior engineers were given. Kitteridge stuck another cup under the brewer, lifted the lid and put in packet.

Despite Kitteridge’s annoyance Richard continued. “These parts go into a military vehicle. We have a moral obligation to the troops to make sure that they get the best possible equipment. They’re in enough danger as it is, they shouldn’t be at risk from substandard parts. Five percent is five out of every hundred vehicles. That can’t be acceptable.”

Richard clenched his fists. Damn his red hair and light complexion. When he was angry, his face turned beet red. How he wished he didn’t give his feelings away so easily. His fingers tightened and released until his nails almost pierced his skin. He grabbed the back of the chair and held on so tight his nails made half-moons in the vinyl in his futile effort to keep his temper in check.

Kitteridge put down his newspaper. “This decision was made by management. It’s not your call, Kerrigan.” His tone was frosty. He stared at Richard as if he were a bothersome mosquito.

But Richard didn’t want to accept responsibility for substandard parts in his design that could cause vehicle fires and possibly take the lives of the soldiers driving those vehicles. Relentlessly, he pushed forward. “In this application, Mr. Kitteridge, any chance of fire is unacceptable.”

“It’s a risk that Switched Power Designs is willing to take. The parts from Minster saved the company millions. That’s all I want to hear from you on this subject. Go back out and do your job and leave the executive decisions to the people who are paid to make them.” Kitteridge turned away from Richard, dismissing him. He started to enter data into his computer.

Richard refused to leave. He raised his voice. “Mr. Kitteridge, I don’t think you understand what I’m telling you. People could die if we use the Minster parts.” He took a deep, calming breath. “It would be dishonest. The military tested units with the Charter parts.”

“Richard, you’re an excellent engineer, but you get too involved in production. That isn’t your responsibility. Let this go. If you don’t, things will go badly for you.” Kitteridge sent him a threatening scowl.

I can’t let this go. People could die.Richard left the office, but he determined to persist in his quest to do right by the troops. This would cost him his job, but he wouldn’t be responsible for one soldier losing his life because the company wanted to save twenty-five dollars per component in an eighteen-thousand-dollar power supply.